Costa Vida

First time eating here. I ordered the steak nachos and two shredded beef tacos. The presentation is good but the flavors just aren't there. The rice is good but the pinto beans and black beans really needed to be cooked for probably another hour at least as they were definitely under cooked. The nachos were ok but just not there with flavor but the steak was good so I picked through the plate. No ice for the sodas but there's fresh brewed tea.

Very friendly service all-around. Clean from restrooms to dining area to food prep areas. Very nice about gluten allergy protocols for my daughter, asked if preference or allergy and SMILED and chatted while changing gloves. You wouldn't believe how many eye rolls we have gotten so it means a lot when someone is so very PLEASANT and KIND about something she can't help. Everyone from the guy who assembled our food to the cashier to the person clearing tables smiled and greeted us. Food was delicious as always!

I stopped here right at noon, the line was long but it keep moving, BUSY! The front line people at the counter were smiling and keeping everything moving like a well oil machine while giving enough attention to made you feel like a person not a number. Food was great and the portion was enough to keep construction guys satisfied. Don't be afraid to stop here, you will be satisfied in a big way.

Everything is pretty good here. The food is good. However the last several times I have been in the ice machine on the pop is broken. All of the pop was flat like it needed a new flavor added to the machine. This has been over several months now and the pop machine is basically down. The pop is always flat. It is shame because this used to be one of my favorite places to go. Better than qudoba! However I do not think I will go in here for a long time. It is hard to eat spicy food without something to quench your thirst.

Definitely a quantity over quality type of chain. Normally that's perfectly fine with me, however I found a piece of plastic in my salad (see photo)... couldn't really enjoy the meal after that. If my child had gotten the meal instead of me, she could have choked on the plastic. Also, proof that at least one ingredient is coming out of a plastic package. I will say that the tomatillo ranch dressing was pretty good though.

The food is okay, typical chain food. What gets me about this place is how slow they are. It took twenty minutes to get five of us through the line. Whatever you do don't order online as they don't make your order to be ready for pickup, they make it when you get there...behind all the people who are already there in line, and then maybe you will have to wait for a couple more walk-ins before they make your go order that was placed 30 minutes before any of the customers who walked in ever arrived.

We used to eat here a lot when we lived in grand Junction but it’s been about a year. Today we decided to go to eat here and I wish we hadn’t. The place seems to have gone downhill and customer service was terrible. We ordered chips and queso with our meal and ended up getting a refund after 25 minutes of waiting and multiple times asking for the chips and queso. The guy had zero customer service skills, never apologized for the wait or gave a good explanation as to why it was taking so long other than “they needed to cook”. The rest of our food was subpar relative to what it used to be like in regards to taste and freshness. It was super disappointing and it won’t be a place we seek out when we are visiting family.