Einstein Bros. Bagels

i’ve been coming to this location for a very long time, and i’ve felt that recently there’s been issues with the cream cheese. It often tastes gritty, and when it doesn’t you get lucky. Today, however, i noticed patches of my cream cheese have yellowed, and this was right after i got the bagel. I really do love the employees there and they’re all really nice but i just wish the food was what it used to be.

Ordered an assorted bakers dozen and to be cut and somehow ended up with 6 garlic bagels, 2 pistachio, 3 whole grain wheat, 2 sesame bagels... I guess that's assorted but not what the description of the Bakers dozen includes. Where's the 3 plain bagels, 2 chocolate chip, 2 cinnamon raisin, 2 blueberry, and 2 Asiago??? That's what I ordered through the app, the description specifically says which bagels I will receive. Also they didn't bother cutting the bagels right? I called to let them know that I felt like I got the wrong order and it took me 3 tries just to find someone to talk to when I was just at the store 5 minutes ago. The phone Cal was a waste of time because not only did she not apologize, she made it seem like I'm just trying to get a free bagel??? Not sure if that was because of her tone though. I guess they don't care about quality nor customer satisfaction l 😅 With all these garlic bagels, I'll be sure to not turn into a vampire. At least I was able to pick my two spreads to my liking, congrats that earns you 2 stars! EDIT: I feel like it's company app fault for having a specific description of what comes in a Baker's Dozen Bagel w/ Spread and not the location, but with the customer service side, it could of been more efficient and understand, instead of dismissive and nonchalant, cause of this I'll change the rating to 3 stars.

ordered Bagel with egg bacon tomato avocado. When started to eat there was no bacon in it. I clearly mentioned bacon twice. Also I was the only customer in the store at 4pm and both employees were sitting playing on the phones. The floor had sugar, papers from sugar or salt and other debris. they didn't care. 3 of 4 coffee pots were empty. Bathroom was gross too.

Sandwiches today were great. I should have not ordered the Caribou drinks. I asked for a large and small, I was provided a small and medium. When asked about the size the cashier looked at me like a deer in headlights. I said this is a large and small and she said yes, I said that’s a small and medium. She agreed, I then hear a co-worker state we are out of large cups I told you. I received a refund on the drink, but did not have the whipped cream nor drizzle on top and wasn’t “slushy”. When I was handed my drink the drink had already separated. I stated this wasn’t right and the woman in charge didn’t offer to re make me a drink when she knew there was a mistake. Numerous customers were in the store at this time as well. I will try the other location to see how their staff is.

Einstein's (aka Noah Bagels) is a chain bagel place that you can find in most major markets east of the Mississippi. The bagels are all right for non kettle boiled and the sandwich variety is decent. I wouldn't go out of my way to eat at Einstein's but if it's there and it's breakfast or lunch time Einstein's is a decent choice for a bagel with a schmear, an egg sandwich, and a surprisingly good cup of coffee.