Sonic Drive-in

The customer service I received tonight was horrible. (01/22/22 at @ 8:29 PM). My boyfriend ordered a #3 with no mayo, lettuce or tomato, add ketchup and mustard. Fries and a coke. The associate repeated the order back to us over the intercom and we proceeded in the line. We approached the window and the cashier repeats the order back to us “a #3 with no tomato” which was incorrect. I immediately told the associate that the order was incorrect and advised of the correct order. The cashier proceeds to tell us that there is nothing they can do about it…So we left!!! (Not to mention I am allergic to tomatoes) I understand it being rush hour as a restaurant owner myself, but this could’ve been handled more professionally. Being that it was their fault and no acknowledgement or accountability was shown is POOR SERVICE! The cashier could’ve simply asked us to pull into a parking spot and wait for the order to be redone while they handled other customers. I am very disappointed and will never return to this location during my future road travel. Please take this review into deep consideration and improve on the customer service at this location!

Like peanut butter spread to thin. It seems as time goes by this great franchise has failed in this location. I have been sitting in the drive thru for 35 minutes. Mainly now just to figure out how to write this review. I now understand why most of the commercials pride themselves on their drinks. Tasty food and speediness is not their forte. We have ten minutes before they close at this point. We got here at 9:45. We have figured that it would be enough time to get food and their famous drinks. I have even taken my time writing this review. We now have five minutes before they cllose The picture is where we were at. It was at 11:00 closing time. That is the first menu they have in drive-thru. 11:07 and we were able to order. You can tell the bit of service they do know how to offer has stopped at closing. Management should stop by at night so they can see how horrible the service really is. Preferably the last hour and a half before closing. Now you might be asking yourself, why go through experience and spend money they don’t deserve? To write this to let those who are even curious, to find another location. If you come to this one thinking it’s better service, your in for a surprise. We In my recommendation, just don’t. Dear management if you care a bit for you potential customers, please fix this location. Retrain or better yet, train your employees. I asked for a grape slushy with nerds nothing special. This location in Gilroy failed to make their famous drinks also. As I write this after everything I have dropped it to one star. The three drinks were horrible. The cheesecake drink had no cheesecake. The chili cheese tots. The star I have given is for the politeness of the young girl charging for the food. Just to let you know SONIC, If I ask for an item on your menu I would like all the fixings you claim to offer. The employees choosing not to add those ingredients, I would call that stealing.

Today at 9pm I went to the drive thru to order. I go to the window because the speaker was not working. There are three young boys at the window. One opens the window and I begin to talk to start my order and he closes the window on me. I wait for a while, thinking he went to get something done but he is just standing, talking to the other two boys there. They see I’m there waiting and ignore me. If they were closed, they could have let me know. It’s not that hard. I would have understood. Being rude was not necessary.