Ihop

This was my first time visiting this location and the experience was horrible. I did a curbside pick up for a $60 order. When I pulled up the number to text to let someone know you are there was covered with black tape. I don’t understand why curbside pickup is offered if it’s not offered! Please fix the website IHOP! Online it tells you to call the number so I did. I was waiting for someone to pick up for 12 minutes no one picked up called a second time and surprisingly someone answered. The manager then brought my food out to me but of course I always check my bag before I leave any restaurant I order from. I’m missing an order of 3 buttermilk pancakes. I called an additional 16 more times. NO ANSWER!!! 16 TIMES!!! From 2 different phones. Finally I ended up going into the restaurant in which I did not plan on (reason for curbside pickup). When I walked in there was a line of people standing there waiting that I previously saw walk in. The restaurant was absolutely NOT busy! No one was at the front all of the employees were walking around like sloths, including the manager. Not one employee had a sense of urgency, sounded or looked happy. When it was my turn to be addressed I told the manager, same heavyset Hispanic man who brought my food out that I was missing pancakes. His response “how do you know your missing pancakes?”. I KNOW WHAT I ORDERED, WHAT I PAID FOR AND I ALWAYS CHECK MY BAG!!! What kind of question was that! He then asked what I wanted to do I told him I wanted my pancakes. He did in fact give me the pancakes I was missing and a additional short stack. At the same time he was addressing my issue, a couple that was just seated who hadn’t even been there for 5mins was already back at the front requesting the Corporate number. The restaurant was not even busy for service to lack, for no one to not answer the phone, for customers to be dissatisfied so quickly after being seated! There is plenty of training opportunities here even with Management I won’t be back! Andddd just when I was close to finishing my omelette there was a piece of stick in my food. DO NOT EAT HERE!!!!

IHOP’s customer service in almost every location is lacking… We were one of the two tables there today and yet it took multiple tries to get extra napkins and refills. The biggest issue we had was paying for our food. After asking for the bill and boxes, we waited for the server to come buy but eventually stood by the front register waiting for someone to come out which took almost 15 minutes in all - only two tables including ours were occupied… not sure where the staff was. This is a risky, poor service because customers could literally walk out without paying undetected. There were no staff present in the lobby or dining area until we stood next to the front register to find them. However, our table commends server Janessa (I believe that was her name). I think it was she was still in training with a manager supervising her but she did an excellent job of immediately greeting, assigning us to our seats, and taking our drink orders. She walked into her shift at the same time we did and after a moment of realizing we were waiting for a table, she seated us immediately after clocking in. Very much appreciated.

I love IHOP, but I don’t know what is happing in Texas that every single one takes A VERY LONG TIME to get your order done. And no, it’s not even packed what makes even worse. I ordered TWO stacks of pancakes and it took them more than 30 minutes to get it done. Yeah, you read it right. Anyway, I hope they really improve their service in the future.

Excellent service by Debra. She was new and did better than experienced servers. The food was also great. I got the brunch burger and asked for real hash browns instead of that hash brown patty. It was much better that way. My family got the pancakes with strawberry syrup and the Colorado omelette. The Colorado Omelette was loaded and full! My son got the protein pancakes and loved them. We left full and happy.

The service here was excellent. This location has excellent food and my meal (2 pancakes, 2 sausage links, 2 eggs) was in the shape of the Enterprise from Star Trek, so that was cool. The waitress was constantly checking on us as well as the other customers. This location gets 5 stars due to quality, price, service, etc. IHOP... keep up the awesome work, we'll be back soon.