I Knead Sugar

"Enough said"-pictures 3 stars for owner returning "almost" a full refund and providing an apology. Only after calling to check on the status of my refund and I believe only after showing the owner that I have record and recoding of the cake before leaving and the interaction with her employee. Also, when my money still wasn't refunded after patiently waiting, I had to go through Better Business Bureau and the city to investigate how I can go to get my money back. I even saved the cake until my refund was returned. If that doesn't say much, then I don't know what will. Why post? I am posting because a coworker went to this place and was poorly treated. I apologized to my coworker for not telling her about my experience. Remember, some people and businesses have the INTEGRITY to do what is right when no one is looking. However, there are a some small businesses that do what is right only when others ARE looking (especially in a small town like this). So, I'll leave the pictures for you to make your own judgement. Also, keep in mind that not all small business are great. Protect your investment...keep receipt and document your interactions (names, dates, take your pictures). Most of all, trust your gut! I should have listened to mine. You can definitely feel the vibes when you walk into a any place. Is the feel genuine and inviting? Do you feel like they want your business? If not, take your time and your money elsewhere. You work hard for what you have. Take it to a place that works hard just like you. And always be kind. :) Update to owners response: 1st. Let's try and listen to the customer. But let me explain. I DID NOT say I referred this individual. I said "a coworker" went there. Therefore, I said I apologize for for NOT letting her know of my experience there. Thus, I kept quiet and did not say anything. Also, I guess coworker are friends? Hmmm. Nope, some people just are disgusted to see and experience what keeps happening at a place of business. So, others need to speak up about their experiences so it doesn't keep repeating its self. Especially for people whole hearted earn their pay. That's what reviews are for. As for your worker, you said. It's was her fault to not resolve the issue and to continue to be disrespectful. That's on you to take away their pay. Is that reason for you to respond as such? No. As for me waiting, did you mention I waited because you worker lied to me? She said you were gone and would not come back. Little did she know I spoke with you and then you just magically appeared? Maybe out of JoJOs cake? Hmmm. Do you remember me telling you how I wanted to support a business such as yours? I'm sorry you read my response in a an angry tone. Not responding in a professional way. :( I hope you have a better day and I hope you start making changes because months after my experiences it's disgusting to hear that this is still happening. Lastly, you are lying again. No cash refund. That was the problem. You kept saying you would do that and you couldn't keep your word. So, you ended the refund to my card. I have records still. Stop lying and fix your customer service and take it seriously. That way it doesn't happen again. To the readers researching: Notice the tone of my writing and notice the tone in the owners response. The reason why I didn't post the first time, the aggression and what I had to do to get my return. My experience happened in September 2021 and I'm writing to say buyer BEWARE. Pictures say enough and 3 stars is a good rating :) It's good the owners remembers this cake. A lesson, it doesn't happen again. Think about the time and the disappointment on a joyful day? What if your daughter got this cake on a planned event? The trust I put in this business. If the owner does not understand that, then...I'm sorry. Maybe .5 score for the owner reading reviews. This tells others to post their experiences more often. Really? "To get a attention"...come on now. :) Be kind.

Our family has had the pleasure of doing business here several times over the course of 3 years. Whether it be for parties or to quench a sweet tooth. Cakes are always delicious and made above and beyond our expectations. Pastries and cupcakes are a must try.. Employees are courteous. The address is easy to get to off of the main road and parking is plentiful.

My Bad Experience with, “I Knead Sugar”. I ordered for the past 2 years with a simple birthday cake and the owner misunderstood the contract information about what I needed on the cake. The owner is very poor with Time Management & Consideration towards her customers. The cake was not done on time as I wanted it to be and a poor communication issue. I was upset about this business and the owners who needs, to change this problem. The owner needs to hire more employees than family members in the business. I prefer this business as a one star review because of the owners performance on my order. I already found a professional baker in Farmington, NM. I am asking other customers not to place any orders with “I Knead Sugar” and look for businesses elsewhere. Sincerely, was a loyal customer.

They say play tea parties with your girls when they are small but this here is another level. I cannot explain the experience but the happiness of their smiles and laugh in one private room having sandwiches, yummy snacks, and AMAZING dessert brought an overwhelming feeling and i KID YOU NOT this experience made me cry💖. Not with sadness but watching our girls WOWED and AMAZED this was a memory to never forget. I HIGHLY recommend this tea room. 💖💖

The cake taste good but unfortunately the presentation of a $200 three tier cake was not as expected. The cake had a thick layer of cracked dry fondant. The name painted on the cake was wrong. Then the cake wasn't even ready on time, which threw off our reserved time for my son's party. Since our cake was not ready the time said it to be, no one showed me the cake before leaving the shop. Your bussiness actully had to drop off this cake due to the reservation of the party. When it was finally delivered, I was rushed to sign & the employee left. I didnt see any need to bring this up at the moment since it was too late & your business was closed to make any adjustments, as I said before we had a short window for this party's reserved time. Just simply sharing my experience. I do appreciate the nice attitude when placing my order and the cake did taste good.

Avoid this place!! Complete waste of money!! The cake was not even close to what we ordered…different color, bubble on the cake, poor presentation. We waited 2 1/2 hours past the pick up time, as result, it didn’t make the baby shower…good thing though because it would’ve been embarrassing to show. When we asked for a refund of the $150, the owner was extremely unprofessional and rude!! She didn’t care about her poorly made product and literally blamed us. BASHAS and LOWES makes better cakes!!

Great bakery...love the coffee, energy drinks, cookies and cupcakes!! I have them do all birthday cakes and holiday cakes for every month throughout the year! I would trust no other with my orders! Thank u for the delicio options! I am never disappointed. I just ordered a dozen cupcakes for all the docs for "Doctor Appreciation Day". Keep up the great work!

Cake was delicious but waited around in town 3 hours to be completed. Luckily our dinner was way later in the evening. Placed another order of cookies for a different event and yet wasn’t ready and was told I didn’t request individually wrapped when I specifically said individually wrap for a drive thru shower. So apparently I wasn’t charged for the service of individually wrapped. Lastly, I recommend this to another person and they had to wait for the cake as well for few hours. Cake didn’t make the event :(