Arby's
5244 Preston Road, 75034 - Frisco
Recommended by Sluurpy:
2021
#403 of 409 restaurants in Frisco
Updated on
American
Fast Food
Sluurpy Quality Index
PROPRIETARY
Popularity
100/100
Quality
44/100
Data Completeness
56/100
Verified Dish
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📷 Photos (11+)
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Google Reviews
596
Google reviews
No cars in the drive thru on one of the busiest roads in frisco should have been my first clue this place was trash. Ordered a classic chicken sandwhich meal, which from the picture you can see is not what I got. What I did get however was bacon that looks like it came from under the oven, the chicken has been in the warming drawer for at least 4 hours it’s hard as a rock and super dark I mean look at the pictures horrible I don’t understand how these people have jobs, the girl at the window didn’t speak a word, there was another guy on his phone at the window and someone sitting on the counter as well. Who hires these people? Called the customer service because I wasn’t given a receipt and they can’t give me a refund they sent it to the leadership team which judging by the locations health I don’t see them doing much either , all said I lost 10 dollars and respect for arbys as a company.
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Google
I came here yesterday to try the $5 boneless wings deal & it was phenomenal. The fries were fresh & crispy, the best fries I've ever had! The boneless wings were also fresh, and the hot honey bbq sauce was flavorful! *chef's kiss*
The cashier lady couldn't bother to smile, she seemed like she hated her job. That may not be the case, it's just an observation.
The reason for the 2-star review was because my food tasted like it was sitting out, and it was lukewarm at best. Imagine tearing into your food & BAM, hard burnt edges on it. Nope. The fries were soggy, but still tasty.
I won't stop visiting this establishment all together. I'll just return in the distant future.
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Google
Just came home from Arby’s drive through. Huge disappointment from the amount of meat in my sandwiches, 80% of bread, 15% of meat, 5% of sauce. I’d demand money back if I was getting those sandwiches while eating in restaurant. Shame on you Arby’s! I won’t be going back for a long time.
Google
Love Arby's but this location is straight garbage! Staff has the worst attitude ever...if they can even speaking english. I dunno...customer service job...might wanna be able to communicate with customers. Everyone plays dumb. Their hours say 10PM but they always close at 9PM. I'm sure the franchise owner loves that on a Friday night they are closed at 9pm. Don't advertise a certain time a close a full hour before that. You close at 10 and clean up then. Not close at 9 and start cleaning up. All lights off on outside, drive thru board dark as night and the doors are locked. Woo! Happens all the time. Not sure if I'll ever waste my time TRYING to get food from their again. Not worth it honestly.
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Google
The people working at this location need to be retrained, the guy taking the orders at the speaker said "what would you like" in a rude tone. When I pulled up to the window the person giving out the orders wasn't even in uniform and had headphones around his neck and didn't know what drinks were by the window and handed me party straws instead of straws that you should get from a fast food place. They were also out of receipt paper. It's like the people working tonight knew the service would not be good tonight and didn't want the customers complaining about it.
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Google
Good luck getting what you ordered. There are so many negative things I could say about this restaurant but I'm not going to waste my time on all of them because NO ONE cares.
If you don't believe me just look at all of the one star reviews.
Google
Even though I have not visited Arby's recently, just seeing the negative reviews led me to give one star. I just saw online that Arby's will be selling Hamburgers through July (don't know if the Frisco location will); however, after reading the reviews, I will pass on that. Perhaps if people would stop going to drive thru fast food restaurants to make a statement, alot of the restaurants would straighten up and actually serve quality food and provide quality service. I have had issues at other fast food drive thru restaurant also. This is a real problem! Let's take a stand folks and cook our food at home and perhaps restaurants will straighten up. Hire people that will cook food properly and provide customer service with care.
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Google
Tried the new wagyu steakhouse burger today at Arby's the one with the bacon and cheddar cheese. I gave it one star because it had to be the worst hamburger I have ever eaten in my life. As a matter of fact after taking three bites of it I took it back up to the counter and ask for my money back.
Google
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