Jamba

My experience was horrible. As a black woman, I felt completed discriminated due to the poor customer service, lack of respect and compromise. I was initially going to Starbucks anyway but the watermelon weekend $5 breeze deal caught my attention while I was waiting in Starbucks drive thru. So I get out of the Starbucks line, go in Jamba and immediately asked about the $5 weekend deal. Signs says it’s with membership and there was also a sign inside that says you can get 50% off your smoothie for signing up. So what I do? I sign up. I wasn’t even looking to get both deals at the same time at all as I really just wanted the $5 deal for being a member. So then I proceed to complete my order, gave the sales clerk (ABI) my number so she can locate me as a member and she did!!! However I noticed I still wasn’t getting my Watermelon Beeeze for $5 as advertised when she gave me the total. This young lady tells me sometimes the app gives you the deal and sometimes it doesn’t but there isn’t anything I can do…WHAT? I say okay what about 50% for sign up that’s advertised right here by your register (picture attached). She says “yea I don’t know but nothing I can do!!” WHAT? I kept my cool asked for the manager, she says she (ABI) is the manager. So I ask what was the point of me signing up if I’m not getting anything as ADVERTISED! She says I’m not sure! So NONCHALANT & COLD with her words! I say I’m not accepting that there has to be something you can do! She says, “let me go call my manager and see what I can do with an attitude!” She had me standing in that lil dirty place for 10 minutes before she comes back making my smoothie $5 as advertised! Now this other young lady (ALICIA) hands me my order which was an AÇAÍ primo bowl and Watermelon Breeze smoothie. I ask for a spoon, Alicia says, “we don’t have any”….I ask, “so how am I suppose to eat my açaí bowl?” She says I don’t know but we don’t have spoons and walked off. TERRIBLE! There was ONE young lady named Priscilla who walked up to me and said go next door, Starbucks will be able to give you one! NOW she was actually pleasant but those other two NEED TO QUIT CUSTOMER SERVICE QUICK because I was completely treated poorly and I will never visit this location again!! Starbucks it will be!!!

This place stole over $20 worth of an online order I placed on their app. I was half-way to pick up my order, they called and said they didn't have the ingredients to make my drinks and promised to refund me. I called them twice for my refund and they told me they will talk to their manager. No refund, no call back, nothing. I went in on a Saturday morning and spoke with their supervisor Emma. She told me she approved my refund and guess what....I still haven't received my refund to this day. It's been over a month. It's not the money but the principle they should stand by. Not a trustworthy place. If you guys make an order through them, just make sure you get your drinks because a refund will be far reached.

Bad service. I asked for 2 chunky strawberry bowls and the employee gave me them in a cup, I mentioned to him that I asked for bowls and his response was “well we were too busy” did not ask if he could fix it for us or anything. Aside from that it was all watery and just gross overall. Not going back to this place.