Subway

Randi was super friendly, and didn't show any frustration when I changed my mind in the middle of my order. She smiled and made me feel like I was her priority. The gal that rang me up (Angie) was just as friendly, and even invited me to come back soon. Since I didn't get a receipt to do Subways survey, I wanted to get on here and make it known just how amazing the customer service at this Subway truly is. A couple of diamonds in the rough, in this crazy world we live in! I highly recommend stopping in to see for yourself.

If it were possible, I would give zero stars. Most of the reason for this sad review, is due to the attitude received when asked to make the sandwich correctly or, at the very least, add cheese. According to the app, which I used to order, the mozza meats sub came with mozzarella cheese and even showed on my end of things that the specialty mozzarella was on the order. Apparently, there was confusion on one or both sides. Regardless, I feel as if it were a simple fix and didn't need any snarky comments or attitudes. Instead of just remaking the sandwich, even if the customer is completely wrong or even mistaken or misunderstood the app, the young man behind the counter, I believe his name was Garrett, refused to remake the sandwich and acted like it was a major inconvenience to add some cold cheese to a hot sandwich. I fail to see why the attitude needed to be given. If a mistake was made on either end, regardless of which end it was, it only takes a moment to be kind and show professionalism and pride in your work. The worst part is that a sandwich that should have been delicious and cost nearly $9, was the worst disappointment I've ever gotten from any sandwich place, bar none.

The quality of the service is very hit or miss. Most of the time the associates aren't the friendliest or care to help you, and they assume that everyone wants their bread soggy from the amount of mayonnaise they put on. By the time I get the word enough out of my mouth they've already put on about 12 to many swipes of mayonnaise. I ordered a "footlong" and I've never measured it, but I was curious since the price went up $1.50 since last time I got it about a month ago, it was 11" so that was nice.