Chipotle Mexican Grill

If there's a way to give this place zero stars, I'd give it! This is the second time I've had a terrible experience with this place in last few weeks. I placed the order online about 45 minutes ago, but when I got there to pickup (exactly at my pickup time), I was told they're "closed" and I can go online to get a refund. Now I need to make alternative arrangement for dinner for my family! I'm NEVER ordering from Chipotle again! I cut them some slack for recent poor experiences since I know all restaurants are going through labor shortage. But I'm DONE with Chipotle!

Greetings Need I say I used to work at chipotle so I know how high the standards should be but unfortunately at this locations the standards are terrible. I understand kids or teens must start somewhere but they also need guidance to create the best customer experience. A very tall white male (didn’t catch his name which is why I’m describing him) barely greeted me before starting my order once my burrito made it to the salsa area the line was super dirty food all over the counter the gauc spoon was inside the cheese and I pointed it out to the young lady that helped me with the salsa as she grabbed the spoon and placed it with the dirty dishes she then wiped her hands on her aprons multiple times without changing her gloves this young lady I believe was (mexican girl with a brown ponytail ) didn’t catch her name and indeed I ordered double chicken and she did attempt to roll my burrito but wasn’t successful and that’s okay as I said we all must practice things to get better But with her judging the food inside the Burrito to try and make it manageable another girl (black girl with a bun) ended up rolling it but by the time I made it to my car to bite into it my tortilla was cold . I was super disappointed not just with the service but with how the line looked that’s unacceptable and these teens that are being hired should have guidance in there work and also have a manager or supervisor walking around showing them the acceptable way of things and perception. I will not be coming back to this location, I just needed to share my experience and the corrective criticism with the hopes that things will change.

I used to come to this location all the time. And I mean nearly every day. I had barely any complaints other than inconsistent portions. That can often be remedied by being there in person and asking for "a bit more" of something. Lately, however, they have been just plummeting downhill in terms of service. I work late, so I often show up in the evening. They're supposed to close at 10PM, but lately they've been randomly closing early. Also, when they are open, they run out of so many ingredients. Though one time I asked for chips and a helpful employee went in the back and got me some. The manager scolded them in front of me for doing this and I wasn't sure why. Yesterday was a day they randomly closed early. Today, they're only accepting online orders. I'm bummed out that this place has gone so downhill. I probably won't be returning.

This is not the regular chipotle I go to and for good reason. I’ve only been to this location a handful of times, and each time they disappoint me more and more. The last time I came here (years ago), most of the salsa pans were empty and I said I will wait for more to be prepared before placing an order. The server asked me more of what (while standing in front of the almost empty pans) and I told them that the salsa pans were almost empty. They then took out full pans of salsa from under the counter and replaced them but only after I pointed it out. Today, I was passing by on my way home from work and I ordered a bowl online. The bowl I picked up was very sad (see attached picture). I am not normally one to complain, but this bowl had around half as much as most chipotle bowls I get. It was notably lacking in rice and lettuce. I don’t mean to sound dramatic, but as someone who has worked in the food service industry, this is incredibly disappointing and I feel like I have been scammed.

Seemed like they closed really early on a Saturday and my pickup meal seemed to be made with leftovers as it was heavy on the peppers but didn't have beans and limited proteins. Seems par for the course when I go to this location. I like chipotle burrito bowls but too much to spend for an incomplete meal.

I tried to make an order at this location but the staff was to busy having a conversation about some employee that quit. Some kid came from the back, looked right at me then turned around, put an apron on and started washing his hands… no one bothered to acknowledge me in any way… on of the ladies even stepped up to the counter and started making a burrito (I must assume for an online order) but couldnt be bothered to say something like “someone will be right with you”. The kid who took his time about washing his hands looked somewhat surprised when he finally turned around and I was walking out. There is a Subway right near so they got my money instead. I checked their Yelp reviews and the only had 2 1/2 stars and most of the comments were due to poor service… seems spot on. I think the management teams needs to do some ‘secret shopper’ investigation here.