Shakers Pizza

Absolutely delicious pizza, I never know what to choose when I'm here. The calzones are great & an excellent price for a filling meal. If you choose to dine in, there's a little bar with friendly bartenders, plenty of TVs to watch the game, and a handful of arcade games to entertain the kids. So come on out, watch the game, let the kids play, and enjoy some of the best pizza in the area.

One of the best locally owned pizza places in town. Delicious pizza made piled with fresh ingredients. You can taste the authenticity in the product. They have great specialty pizzas, a large selection of beers on tap, and a large dining area for group seating. They get busy over the weekend so be advised.

Myself and 20 others received THE WORST customer service I have ever experienced this past weekend with a manager named Ryan. This past Saturday we had reservations for an 11 year old’s birthday party. Our reservation was made for 5-7 pm. We had previously discussed the type of dessert we were to bring in as well as the types of pizza we would like (as they require a minimum of 4 XL pizzas when reserving for parties). We (about 20 guests) arrived Saturday at 5 pm and decorated one of the 4 tables that they had reserved with our name written on a paper plate with the time slot “5-7” also written. At about 5:20 we went to purchase sodas and beer. At the bar counter we requested a tube dispensered beer, as we have ordered in the past, we were told that they no longer sold the tubes. No problem, we proceeded to buy pitchers which are a little pricier than the tube. Well the gentleman behind us went right ahead and ordered a tube dispensing beer.. when we asked the bartender why the gentleman was served one and we were not, she replied with “oh he (Ryan/manager) doesn’t like to give them out, it depends on who you get” I don’t think this is a good procedure for business, but fine we accepted her answer. At this point, our party of 20 is sitting in the middle of Shakers having our drinks and socializing when we realize it’s 6:15 and the pizzas have not been delivered. We proceeded to go up to the counter and inquire about our reserved/previously discussed order, here is where we were met with shockingly horrible customer service… Ryan, instead of apologizing, blamed us and told us that we did not check in “at the counter” therefore our pizzas were not available. Despite the fact that I checked in twice with a staff member working the floor in which he assured twice that the pizza was coming out. I explained how a large RESERVED group has been sitting there for over an hour and your blaming us for not checking in “at the counter” He kept saying “you don’t know our procedure here, you don’t know how it works and in order to get our pizza we had to go to the counter” the problem with his response is as the customer it is not my job to implement your establishments procedure. I would also think as the manager he would inquire if such a large party would be ordering food after occupying half of their establishment for over an hour.. all in all he decided to make the decision to CANCEL our party and kick us out.. when this probably could have been fixed with a simple apology and an explanation of their standard procedure for parties. We have lived locally and ordered from Shakers for YEARS, it is very unfortunate to see how this establishment has gone down. I am HIGHLY disappointed in the staff and management of this place and I nor anyone I know will ever spend money at Shakers Pizza again. We took our business to Bronco Billy’s in Irvington where we were met with OUTSTANDING customer service for our party, without even a reservation.

Authentic pizza place ambience with good varieties of arcade games. We ordered a BYO veggies pizza and added shakers special sauce which is nothing but housemade marinara sauce, which was really good. The worst part of pizza was the base, it was very hard and chewy. Would prefer dominos pan pizza any time compared to this, just for the base.

Unfortunately when we arrived today the face mask policy had just been reinstated. This woman obviously an owner very RUDELY approached us saying we need to go back out and come back wearing masks!!! So we complied. 4 more members of our party arrived from out of town where no masks are required at this time and explained they don't have any masks to and asked if they have any for them, and this woman says uh I guess... then now wearing their masks ask the cashier where you place your order if he will help them now, he said don't talk to me like that so Unfortunately that part of our party felt very unwelcome here so they left... we went ahead and ate here and watched this same woman NOT SAY ANYTHING to 2 different delivery people and numerous other patrons... I understand the law!! But come on if you're going enforce rules shouldn't they be the same for everyone?!! Hummmmmm definitely won't rush back here in the near future 👎🏻👎🏻