Chipotle Mexican Grill

This is the only location that has the worst service ever. I stood in line for 30 minutes and only one person in the front making food. One lady at the register not helping at all. It possibly couldn’t be any slower. I wonder why the manager is not pushed to have folks in the front. I see employees randomly chatting in the back and not coming upfront. Unbelivably horrible. Towards the end a randomly lady walks to the register cuts infront of everyone and grabs food while I’m being rung up. As i request for the manager to stop this harrassment of customers but apparently the chatty and lazy stAff gets offended. What a shameful show of basic fastfood service. The entire time line was more than 15 people at a given time and the staff didn’t seem to give two hoots. Do see attached photos and commrny so this locations shameful managements takes action.

Please please do not go to this chipotle location!!!! I am always a fan of chipotle. But very disappointed here. The reason you do a pickup is to avoid waiting in the line. If you somehow end up waiting in the line for a pickup order to get ready because when you arrive at the location to pickup they are still preparing order for those who ordered half hour before you, that’s really disappointing. These guys are the most laziest chipotle staff I have ever seen. For 9.00 pm pickup order they have not even started up until 9.30 pm and when they are about to make order they say that they are out of gaucomole. How can you expect not to have gaucomole when you order veggie bowl. Are you kidding me ?? And this s the not first time this happened. I ended up canceling my order. Honestly I regret going to this place and wasting my time. Also the food (rice) s not cooked well sometimes. I guess when they are in hurry they don’t cook the rice well. Overall I would like to say, avoid this location if possible and chose some other location near by.

No stars at all. This is the only location that has the worst service ever. I ordered online a bowl and half of the stuff was not added to it (please see the pic)and also added a side of Gauc which they didn’t add. The pick up was at 9:00pm but had to wait 20 min to just get my order ready. It possibly couldn’t be any slower

Chipotle is good, but the delivery is very bad. This is for the Chipotle Fremont CA store. I ordered from Chipotle website, because their iphone app force quit. In my most recent 5 delivery orders, all of them arrive late like 40 -60 min, although I live 5 min away from the store, and among the 5 deliveries, 2 of them had open bags which Chipotle gave me refund. I don't know which delivery company is working for Chipotle, but it's time to change to a new one because your customer definitely won't receive fair service for delivery fee plus tips. I'd rather go to the store to order instead of trying another delivery.

I ordered online and they said my order was going to be ready by 6:30. When I arrived at 6:30, and the person (who I think is the manager) waved me away and said they still working on the online orders. I waited for 30 minutes and asked another employee for the order status. The employee look backed at the shelf behind the register and it turns out my order was ready before I even came and they didn't even bothered to check. This Chipotle has disappointed me multiple times but this time they went too far. This is why they deserve 1 star. Probably not going to order again at this location.