Checkers

Talk about POOR customer service! I regularly PURCHASE coupons to use here from AARP. Never had a problem before. Today I placed my order, presented my coupon, waited as the cashier called over a manager/supervisor and after at least 5 minutes the cashier opened the window and said the coupon was INVALID even though it showed the date as being valid! At this point, instead of providing good customer service, the manager, who was still standing there, instead of just giving me the free cheese burger, repeated it was invalid! I ended up canceling my entire order, so they lost this sale and all future business from me AND THEY KEPT the coupon!!! I contacted Checkers customer service, as the company requested below, and they e-mailed me a coupon for "free fries" which is worth a lot less than what a cheeseburger was worth (and again, I PAID for the coupon from AARP) so I will still NOT being going back to Checkers!

The employees here are rude and nasty at this location. No matter the time of day. The first I picked up from her I went to the order window. I was greeted with a scalding employee that I have to go to the p/u and not the Oder window. The next time I came to p/u I waited 10 minutes to even be noticed. Of course employees would walk by the window see me and walk off. The same thing happened. No acknowledgement. Not 1 employee would come to the window to see what it was I needed. 10 minutes go by I started knocking on the window. Finally, I guess it was a manager opened the window and asked what!? And very nasty proceeded to tell me to go to the other window not knowing what I wanted. I told her I was picking up. Told me it doesn’t matter. No matter the window the customer is standing at the customer should be acknowledged. Poor customer I do deliveries because I enjoy customer service. And because my husband is in the service over seas making sure we have the freedoms we have and the safety.

The food is always good, sometimes the order is wrong but it’s not the end of the world. The only issue is that it says the drive-thru is open until 3 am; However, times I’ve gone well before then, every light was off and it was clear nobody was there (or at least appeared that way). Maybe I just went at a weird time but if that isn’t the case I recommend the hours get updated.