Can’t say I’ve ever been to a better SBUX location. I always order through the app and their inventory is always accurate and everything in stock 99% of the time. Everything is always ready at or before time quoted. Everyone is friendly and appear to be having fun doing what they’re doing. All of this is rare compared to several other locations in Franklin. Y’all CONSISTENTLY make a difference in my morning (and day!) and I thoroughly appreciate that! I come through every morning and it’s always excellent. Bravo!
The level of customer service at this location is probably the best I’ve ever seen, and I go to different a Starbucks several days a week and hang out all day. Never been to a Starbucks that REGULARLY has a barista going out to the seated customers giving out free samples of water cups and juice. Amazing service! And nice looking set up and architecture in the place also.
Cashier was smiling and happy. Baristas were quick and efficient. Caramel Frapp was delicious.
This was my second visit to this particular location. I've found the baristas to be very energetic & cheerful each morning that I've stopped in. It was a pleasant experience in all. Quick, personable service is what I've come to expect from this Cool Springs location.
A Starbucks is a Starbucks.... However, this location is extremely busy. So if you are longing for your trenta caramel macchiato latte, be sure to pre order using the Starbucks app... Even with that advantage, park the car and walk in to pick up your mobile order... The drive thru is usually 6 or 7 cars deep.
With the high turnaround, this also prepares for any redos... The crew at this location is competent and pleasant, and will gladly fix any mismade drinks.
It was was amazing I go all the time every one was so friendly the but they have got my drink wrong but they gave me a free drink overall experience really ice and quiet 🧋🧋🧋🧋🧋🧋🧋🧋🧋🧋
Don't know how you do it. No ac, in this weather? I'd walk till you fixed it. Plenty of other jobs with air conditioning.
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