Review Subway - Franklin

I would avoid this place like the plague. I will never come back short of direct outreach from management and a genuine effort to make amends for the trouble they caused. We placed an online order for pickup. We accidentally set this location for pickup instead of the one near our house. We realized our mistake and, as per the directions on the website, we called the location to cancel the order before they made it. The young man who took the order informed us that he was not going to cancel the order. He was very rude to my spouse and was adamant that they had no way to cancel the order no matter what. We have a big family so it was a LARGE order costing 41.54. We were a good 40 miles away which made this a round trip of @ 80 miles. With fuel prices around 4.00/g it was going to cost 16.00 to make the pickup and they were refusing to cancel the order so we decided to make the trip. I arrived at the location and politely asked the attendant why they could not have cancelled the order and he just shrugged at me and said "the food is there" and just walked away from me. I informed him this is the last time we will ever use this location and he kind of smirked at me. For all these reasons I rate it 1 star for decent food but -8 for the service and absolute refusal to honor company protocol on order cancellations. They advertise curbside pickup but do not appear to honor that practice either, instead they encourage you to come in and pick your order up by hand. My advice? I would rather eat cardboard than ever come to this location ever again. Go literally ANYWHERE else and you would get better service and likely better food.

I have been to many subway establishments and the people seem to go light on the ingredients and are not friendly. But this location, and the other under the same ownership, have workers that are friendly and craft a great sandwich without any hassle.

Area was clean but customer service is horrible. No greetings nor friendly smiles. Service was quick but my bread was crunchy and over baked

I have never been to a cleaner, or more efficient subway store ever in my life. They were not only quick but were careful with building the sandwiches properly.

Stopped in last week on a Monday night. The lady taking our orders was super high, we were the only ones there and it took forever for her to make 2 too small salads and we kept having to remind her what we wanted. The other lady refilling the toppings was working without gloves and would lean over the counter where the cutter for our salad was so her shirt rubbed all over it before it was used to cut our salads. I was so grossed out I couldn't wait to leave and felt sick after. Will not be returning to this location.

I am a fan of Subway, I think quality has dipped nationwide over the years but I'm more in it for a quick, filling sandwich that doesn't brake the bank. I do love the cookies and drinks though!

The best Subway I've been to in a while. Actually, I hadn't even been to a Subway for quite some time because the locations around my area had "went down hill", but my kids insisted. Clean facilities (including bathroom), service was quick and polite, sandwiches were the closest thing to the commercials that I've seen.

Great place! Workers are awesome!