Review Papa Johns Pizza - Franklin

I managed several different Papa John’s stores in my younger days, so I know the ups and downs, ins and outs of trying to maintain quality in such a fast paced, high turnover, low margin kind of business. That said, this location has consistently failed to live up to just basic standards of quality control, to the point that this long time, faithful fan of Papa John’s just probably won’t be ordering from them any more. The last time I had an issue before this, the manager at the time gave me grief for calling to complain instead of checking the quality before I left the store. I guess I shouldn’t have assumed that my pizzas would look like they’d been made by someone who’d seen a pizza before in their life or who had gone through at least the basic training to end up with something round with toppings on it. This last time it was worse, but I forgot to check before I left the store again, so rather than call and complain, I just decided not to order from them anymore and post a review. I never post reviews. As you can see by the pictures, they just didn’t seem to care at all about the product they were selling, and from someone with direct experience with Papa John’s QC standards, these should have been thrown in the trash and redone.

I'm giving 4 stars because typically this place does well with our order but this is what I recieved for our order of wings tonight. The pizzas are fine. The BBQ wings are fine. The Buffalo wings don't have enough sauce to cover one full wing. Disappointing.

Bought a 12 inch cheese stick and the dough was totally flat and burnt. Usually it rises some. It was very nasty because of that. Disappointing but it happens, I understand.

I have ordered a pizza from there last week it was cold and look like it was three days old so they told me when I order another one it will be free ordered another one today to try to give it a shot it was cold and terrible I don’t know what’s going on with that pizza company but it need to be closed down there ain’t one good pizza place around here that delivers does anybody know a good pizza place that delivers

Delivery driver review: I've probably been here a dozen times or so in the past few months, between Uber and DooDash, and I've yet to have anything bad or annoying happen. They get busy, but not understaffed enough to cause an unreasonable delay, nor have I been treated in any way other than friendly. And as far as I can tell they've been good about doing their part to make sure you get the full, correct order. Easy parking and simple pickup too.

The franchisee, store manager, shift leader and/or the pizza maker are very, very stingy with toppings. I have complained often to no avail. It is as if every thin slice of mushroom gives them great pain as it is placed on the pizza. I asked if they forgot to put sausage on the pizza but after a few seconds he was able to point a piece out. The toppings are SCANT and SPARCE. This location seems to be run by a very greedy person or crew that is not interested in making customers happy.

First pizza was more raw than it was cooked. Second was about half/half. I didn’t think anyone could be worse than cool springs. Guess I was wrong. Papa johns has disappointed me for the last time.

I’ve worked for several pizza chains including papa Johns. When I ordered my pizza and garlic knots I was surprised when I didn’t see my pizza. I talked to the driver and he showed me there might have been a mistake when I ordered but it took all my points. Nathanial my delivery driver was VERY helpful and gave me great information on how to solve the problem. I called corporate and no reply so I called the store and i won’t give the name but whoever answered was rude and unhelpful. After I would explain what happened I asked what can I do to figure this out. He COMPLETELY ignored me and asked if I was trying to make an order! We went back and forth several time. He was huffing and puffing and talked to me like I was stupid. If that was the manager very unprofessional and rude. I know hangry people can be a lot but the way to make people happy in this situation is by helping even if it’s giving me a phone number to call!!! I’m completely done with this store. They are hit or miss.