Chick-fil-a
2016 Columbia Ave, 37064 - Franklin
American
Fast Food
Verified Dish
Add Missing Dish
Google Reviews (8)
It felt like this store was shut down for the pandemic and never recovered. Everything was so bare and not very inviting looking. A lot of areas were empty and the booths were spread out so far apart. They DID have fresh fries, so that’s a plus!
Google
This location used to be spectacular, but things have gone downhill. They regularly get orders wrong in the drive thru. My most recent order was missing a whole meal, salad dressing, sauces, and a drink. I haven’t received a meal from them in my last 10 visits or so that wasn’t missing something that was printed on the receipt. On top of that, the customer service is a big step below what you’d normally get at a Chick-fil-a. Several employees have been short, snippy, and unhelpful, even during less stressful non-peak hours.
Read more
Google
Placed our order. Server's friends came into store, leading to long talk, hugs, and no food for us. Our order sat on the back for 10 minutes. Finally had to go back and ask the server to hand it over! Poorest service we have ever experienced in a Chick Fil A.
Google
Their food and service is excellent, however I've noticed their competitors have larger breast meat for their sandwiches. I believe this is an issue that they can address and remain the best chicken restaurant in the business!
Google
Love everything about Chick-fil-A!! But I drove out of the way to come to this one because the kids needed a break from being in the car for 6 hrs. Come to find out the playground was closed since COVID. 😪
Google
Always so good!!! Best fast food in town, I might even say best restaurant in town. Love Chick-fil-A so much.
Google
One of the worst chick FIL A's in the area. They consistently get orders wrong and only offer apologies to bandage their mistakes. Just poor customer service and experience all around.
Google
Friendly & fast, great food. Can't go wrong with Chick-Fil-A
Google
📊 Compare with Other Restaurants
| Restaurant | Score | Tripadvisor | Reviews | |
|---|---|---|---|---|
| Caffe Rel | 87% | 4.6/5 | 4.5/5 | 3,446 |
| Ms Lois' Restaurant | 88% | 4.7/5 | 4.5/5 | 1,696 |
| Mi Casa Mexican Restaurant | 92% | 4.4/5 | 4.5/5 | 1,571 |
| Fat Buddies Ribs & BBQ | 79% | 4.3/5 | 4.0/5 | 1,739 |
| Motor Company Grill | 80% | 4.4/5 | 4.0/5 | 2,264 |
| Root + Barrel Kitchen | 81% | 4.1/5 | 4.0/5 | 1,151 |