Review Kfc - Frankfort

EDIT: I spoke with a manager who was completely amazing on the phone with me. She had me bring back my order and is in the works of remaking my whole meal. She also noticed my small children in the back of the car & brought out a fruit punch for them. She went above and beyond to make this right. THANK YOU SO MUCH! This KFC is hit or miss. I'm a common customer because KFC is one of the few places that both of my children (and myself) love. When everything is fresh, it is fantastic. However, when it's not fresh -- like today, it is extremely bothersome. I paid $25 for food that has been sitting for who knows how long. The chicken is dryyyy. And the macaroni is burnt. $25 is not something I like to spend lightly on a meal for my family. So when everything is disgusting, it can really upset a regular customer. I even asked if it was fresh and I should have known better by the slight hesitant 'yes'.

I have had few good experiences at this kfc location. There are only 2 associates that do well with orders making sure you get everything and its done properly and all. Too many bad experiences for a higher rating. I waited for 30minutes in the drive thru tonight with 2 people in front of me eho didnt place their order by the time i drove off. The 4 vehicles that had ordered, were told to pull over and park in customer parking and theyd bring food to them. A few weeks ago we dealt with a rude manager about not getting all of our food in out bag either. Theyre always out of everything too or take forever to take your order. Prefer to go elsewhere!

The manager made sure to have fresh legs and thighs for me since my order was short. I had to wait,but it was well worth it because it was all fresh, the biscuits too! And she offered me a free.dronk while I waited!

Went there and waited in 90° weather for 25 min before we could place our order. There is no way to get out of line once you are there. Placed order and paid at the window. Was asked to pull up to the curve where another vehicle was already waiting. Was expected to pull back into the sun and wait. Overall waited 50 min by the time we received our food. Got home and the chicken had fallen out of the bottom of the box into the bag. No utensils or napkins. Food was terrible.

I have to say this was the worst trip to a KFC I had ever had. Had to wait for 41 minutes for my order, no joke. Had ordered a $30 family box and a 24 hot wings. Should have been an easy order but wasn't. Never going back to this or another KFC again after this experience.

I ordered thru the drive though. I ordered a 5 dollar fill up and a pot pie. Got home, and found a hair inside the breading of my pot pie, and also never got my cookies. I have called the store 4 times before getting online. But no one answered the phone. I even tried to call the Lebanon store. No answer. Apparently no one cares enough to help.

Order of popcorn chicken took 20 min. A customer 3 orders in front of me asked about the hold up & was told they only had 1 fryer. Would have been nice to know before placing my order! Not impressed--pretty much crunchy, dry pieces of breading. Employees were pleasant tho.

If I could put 0 stars I would. I went there today and won't go again food is old and disgusting