Tim Hortons

The last time I visited here was over a year ago but the service was excellent. I stopped here to get one of the special mint hot chocolates and they never let me down! I have came here so many times previously as I moved away and have gotten so many more drinks. This was always my go to spot but like I said, I have since moved.

They don't even deserve the one star. Horrible service and very rude. Placed a order online for a dozen donuts, timbits and a medium ice cap. Arrive at the store around 930am. Go thru the drive thru and was informed they have no donuts and have to come back in a little bit. When I asked what exactly is a little bit they tell me 11am. So I placed an order and they expect me to drive back a hour and a half later for my order that I had already set up and paid for. How do you not have donuts. That is what you do make coffee and donuts.

Honestly I used to love the service here. Recently though, it’s been nothing but extremely (and unnecessarily) rude workers with the occasional nice person. Every time I go now is a bad experience. The only reason I continue to go here is because they’re the only place open early enough. Again, I can’t emphasize enough how unnecessary the rudeness is. Horrible horrible service and food prep.

Went there after driving two hours, took a sip of my ice cap and it burnt my throat.. and was sour, two other people had different ice capps and they felt the same, it was so gross we all spit them out and we’re all very nervous about food poisoning or worse, it was so disgusting and kinda makes me think they’re not clean and don’t change their machines out.

The Tim Horton’s in Frankenmuth Michigan has only the drive through open. I understand that it is still a Covid pandemic, so I totally get it. I was visiting in Frankenmuth and walked from my hotel to the donut shop. I did not know it was a drive thru only. I have waited in drive thru lines as a pedestrian in other businesses. I have always been served. When I got to the window, after waiting for 2 cars ahead of me. The woman refused to wait on me because I was walking through, not driving through. Now I have to ask, what is the difference? Really I should have been served. It was only an order of 20 Timbits. Just as a side note it was sleeting outside and 31 degrees. Why Tim Hortons, why? Worse donut experience I have. Dunkin Donuts has my vote!

I downloaded the app and went to use it for the first time and could not get it to work. When I asked the employee what I needed to do he knew nothing about the app so that wasn't helpful. We ended up ordering through the drive thru and the guy did apologize and gave us extra donuts for the inconvenience. He was very nice