Panera Bread

Ordered 1 sandwich, 1 pizza, 1 mac and cheese and 3 drinks through the drive through around 2pm and took THIRTY (30) minutes to get our food. At least 4 other cars have been served but the lady came out with the food finally but not my $5 drink. Said she would get it and be right back. Waited several more minutes and she came back to ask what drink we were missing. Showed the receipt and she said she would be right back again. She then spent several minutes waiting for another employee outside the door to walk in with her. About 5 minutes after that someone else finally came out with my drink but offered a bs apology (your order must have not shown on our screens) and offered no discount or coupon. Will not ever return. Terrible experience.

We always have a problem when we go here. One time it took 15 minutes to get a couple bakery items and drinks, their drive through menu is inconsistent with what they actually have, employees are dismissive, and they didn’t even offer a receipt. Also their prices seem like they have definitely gone up with no positive change in the food quality. We have tried contacting customer support numerous times and 1) it is very difficult to find any contact info and 2) nobody ever responds when you do reach out.

The broccoli cheddar soup is outstanding however when taking our order they get things wrong everytime and it doesn't need to be so difficult. If I say a whole sandwich and a bowl of soup that means I want a full sandwich and bowl of soup. When I say a hot Carmel latte do not give me an iced latte. 😒

Reliably good sandwiches, mac and bakery items. The true gems here though are the staff. My only complaint has nothing to do with quality or staff — I miss the jalapeño hummus they used to offer on the Mediterranean sandwich. Beyond that everything is aces. Misty goes above and beyond to make sure customers are happy. Thanks for always providing a great experience!