Waffle House

horrible experience. Went with my family last night and the worker was slamming stuff and yelling. Took forever to get menus or anything. Finally got our food and it was either burnt or undercooked. We showed the workers and they remade but it was worse than before. We got up, paid and left. When leaving the worker that served us flipped us off and when I went to confront her she went to the back. I want my money back but I have absolutely no way to contact anyone. I’ve been calling all morning.

Julie who worked on Saturday march 19, 2022 between 11-11:30 is by far the WORST customer service person I have met. Came in for a to-go order and she claimed it was company policy to not take a to-go order until customers who were waiting inside to be seated, we’re all seated. She then began to talk bad about me in front of tables (interrupted the lady taking my order, to bad talk). The manager watched it all go down & not once came up to me and apologized. Our food came out wrong, and before you ask we tipped 20$ still on a 20$ order. This is coming from someone in the restaurant business, they were not too busy to take my order.

Always have trouble placing a to go order over the phone. We have 2 Waffle House's and both are pretty close to one another and to my house. I called both the last few times to try and place an order and and was not able to place my order ahead of time over the phone any of those times. TheTime before last I got a recording that stated Waffle House was not taking phone orders via the phone so I has to go there, order and wait. When I arrived, I asked about why they were not taking phone orders. The server seemed to be clueless about what I asked and said they do take phone orders.. IAs I waited,, I placed a call to the store when they were on the phone to see if that's just a call waiting recording and it was.. On May 16th, I called each one back to back for 20 min (11:22- 11:42)before giving up. It took me maybe 8 min to get to the one on Foley Beach Expressway. My guess was they simply didn't want to answer the phone abd and it seemed, I was right. When I got there there was not one customer there, no one was cooking either. Only one dirty plate and cup at the counter with barstools. The cook was the only person in the restaurant. I asked if they were not taking phone orders. She gave me some nonsense about them maybe turning phone off as people tend to place an order but go to the wrong Waffle house. The cook claimed they " just had their a***** handed to them." But, by having only 2 dirty place settings, I highly doubt it (as It took me 8 min to get there.) If that was the case it didn't appear that way. Also they chose to clean rather than answer the phone. I was in the industry over 25 years and I know they had not just had a rush that ended and a cook and a pregnant server managed to get the restaurant in tip top shape in less than 8 min. waasked if she was working alone to which she replied, no the other girl had to leave to get food cus she is pregnant....umm I thought Waffle House has a big variety of food to suit any one. The server got back, and immediately began to calculate my order...without so much as a smile, a hello, a sorry I stepped out for a moment, or a thank you for waiting.NO ACKNOWLEDGEMENT WHATSOEVER UNTIL, SHE WAS READY TO GIVE ME A TOTAL AND TAKE MY PAYMENT. She didn't even bother to repeat my order to me to make sure it was correct especially since, she had no clue what correct was (because she was pregnant and had to she leave for food.) Me knowing how things operate with orders being incorrect many times before, I thought it best to ask her, "did you get my double pecan waffle?" GUESS WHAT...NOPE SHE DIDN'T...GOOD THING I ASKED.I tipped her 5 bucks for not doing anything at all ( I was a server for many year and I always tip).I didn't get a smile a thank you, nothing. Took the tip and sat down to eat while I waited. Server was not welcoming, grateful personable as a server should be. Despite giving me bull reasons the phone was not being answered, I thought the cook had a great personality. She was friendly, warm and welcoming, and she was the one to say thank you and have a good nite. She should have been the one to get the tip as she did the work. Cook and server need to switch positions. Hard nite, bad day, or tired and pregnant matters not when you serve the public. I know it's Waffle House but you still need manners. On

Grits were lumpy and she said that they were just thick. Rude horrible service. She said I said I wanted ham I never have ordered ham in my life. Don’t argue with the customer. I found hair in my food. Now she probably thinks that I’m complaining and trying to get a free meal. When I am at waffle house and I get decent service I tip the price of my meal. I left her one penny tip.

Went to the WH next to Tire place on Foley Beach Express. I ordered a Cburger and has browns. The CB had all the trimmings, Lettuce, tomato, diced grilled onion and crispy bacon, I added my mayo and mustard. Every bite was amazing to get a bite through the crunchy bacon, it was so good and very surprising! I cant wait to try it again!! Mmm, well done,WH!!