Starbucks

My mom had the worst customer service at this location yesterday 11/18/2021. She bought two drinks and received the two free holiday cups. She tried to buy one more drink and asked if it also qualified for the holiday cup and the employee at the register was very rude he told her yes but that she couldn’t get anymore because the limit was 2. My mom then told him he had sold 4 drinks to the lady in front of her and she got 4 free holiday cups. He again was rude and told her that they didn’t have enough cups and they would run out if he did that. My mom was not only upset but embarrassed to be treated that way. I don’t know why, if he wanted to strictly follow the policy, he bent the rules for one customer but not my mom. I’m disgusted to hear she was treated poorly when she was a PAYING customer.

This Starbucks has the the rudest people working there. The gentleman that I believe is the manager there seriously lacks customer service etiquette. I’m there often and it’s the same mannerism from him and the people that work along side look terrified of him. I’ll shop at the Tom Thumb but I’ll skip the latte.