Papa's Restaurant

I come to this Papa John's because I was under the impression it's better than the one on Larkin - which is significantly closer to me. I figured better quality food was worth the distance. TL;DR - this Papa John's has no accountability and for whatever reason, the pizza makers cannot follow what was ordered. Give this franchise your business if you enjoy having your order botched and made wrong consistently. Otherwise, give them a wide berth because these folks can't even commit to making a pizza correctly. Lord knows what other corners are being cut. Let me say that my order is not complicated. I simply ask for my pizza to be well done and square cut. Tonight was the FOURTH time that I find my pizza to be neither. The first couple times, sure maybe someone new made my pizza and just messed up. Mistakes happen. However, the last time I made the mistake of ordering from this Papa John's, my pizza was wrong again and I let the manager (owner maybe? He's an older dude) know. He was recalcitrant and expedited a new, correct pizza for me. Fast forward to tonight and to my dismay, my pizza was made wrong yet again. I confront the manager/owner and it's a big fat whatever to him. "I'll remake you a new one, it'll be ready in a half hour." Sorry. An half hour because you couldn't read the order on your screen? Nah son, I've got a hungry family at home and that's entirely unacceptable. What a joke. Hard pass. This location has violated my trust for the last time and will no longer receive my business. A damn shame if you ask me because I enjoy Papa John's. Just never again at the West Dundee location.

Our daughter loves three different foods. Ramen, Mac 'n Cheese and Papa Johns Pizza with extra sauce but ONLY from this location. We have tried other locations in the past but this is the only one that makes it right every single time. The staff are also super friendly as well. It's nice knowing that you can walk into a place and be greeted with a smile, makes the experience that much better. If you're looking to get a consistently good pizza and you've tried other locations, make sure you don't skip this one here on Main St. in West Dundee.

We have been ordering from here for years. However, we won’t be getting food here anymore. Placed an order online at 5PM and went to pick up at 6:15 still not ready. I understood waiting a little while as they were swamped. Only one employee was wearing a mask. The other two (that were making the pizza) no mask and going from register straight back to dough without washing hands/no gloves. I canceled my order and left. They were helpful with the cancellation. But I’m not willing to risk my family’s health for pizza.