Burger King

We sat in the drive thru for about 15 minutes with only 2 cars in front of us. Our food was barely warm, on the verge of cold, and I had to ask for our drinks. Then after I left the window, I had to pull over and go inside because they had not given us straws for our drinks and they had not given me my receipt. When I asked for the receipt, the manager grabbed a PILE of receipts from the drive thru, started sorting through them on the counter in front of me and mumbled that they "never give out receipts" which is TOTALLY against company policy. I understand there is a staffing shortage. I own a restaurant myself with staffing issues, but we do keep up standards so our customers don't feel like we just don't care....which is how I felt at this Burger King.

I work in industrial park right up the street. Been here a few times lately and every time I've waited for 20 to 30 minutes to get through. They take 1 order at a time and leave everyone else to wait in the drive through. Seems like after all that waiting you'd get fresh food but no . 30 minutes in line for garbage. Last time I watched the girl at the window play on her phone for 5 minutes before she went to get my food that had been done and in the rack for a while. Someone better get new management or they're gonna put our Burger King out of buisiness. Worst fast food place in florence. NO DOUBT!!!!!

Walked inside to order since there was already a couple eating inside. Stood at the counter for 5 minutes then was told by the lady in the back that she was the only one making orders which was fine no hurry. There were 2 other employees working drive thru which wasn't a problem but neither one spoke to say anything. After waiting another 5 minutes the lady in the back yells drive thru only. Why didn't either of the other 2 employees say anything instead of ignoring the customers. Even the the couple eating was like 😳. Went to the one on Florence Blvd.

I would give it a zero if I could. Everytime I go there, there is a long line at the drive-thru, so I park and go to the door to do a dine-in. No sign, location says it does dine-in and doors are locked. So I left and went to another fast food for lunch break. Open your doors and let ppl eat inside instead of in their vehicles and while driving. Everywhere else is doing dine-in.

Repeatedly Horrible. I have finally learned my lesson about this BK (Cox Creek Parkway, Florence, Alabama). On a regular basis, there is SOME reason they will/can not take an order. Two times they just simply would not acknowledge anyone was at the drive-through, another they claimed they were resetting some system and it would be 15 minutes until they could take anyone's order, yet the car in front ordered just fine, it is a never ending series of excuses. I have not had ANY problems at ANY of the other BKs in the area. This one is horrible. I gave this location a One Star only because a ZERO was not available.

Absolutely disgusting.. I have always gave this place a 5 star but today was nasty.. The fries was burnt and the drinks tasted offal.. The burgers was all over the place.. And the nuggets we order was also burned.. We have a big family and spent $45.00 on this mess NEVER AGAIN come guys yall need to do better.. This use to be my favorite BK.. Now im second guessing it..