Gold Star

Ordered online. When we got our food home we were missing most of our kids meal. It’s suppose to have drinks and fries/ apple sauce. We didn’t get the two apple juices the fries and a apple sauce. When I called the store the person in charge ( Amber) was called to the phone. When I explained she said that’s not how it came up on the screen. I said well I’m not paying $5 for a small 3 way and $3 for a plain Hot Dog. She said well that’s how much they cost anyway. I said no they don’t how are you going to make this right. She said I’ll write your name down and you can come get it later. I explained we were visiting from Alabama. She said she could have it ready. I told her we would be there in 15 minutes. When my dad showed up he asked for the food and asked for additional conies. Amber said she wasn’t going to give any free food. He said he had spent time to get this. She said keep up asking for free food and I won’t give you this I got for you here. She finally gave it to my dad. Then slammed the door. We always get conies from Gold Star on Mt. Zion. In fact we had stopped in on Saturday before Thanksgiving. They were wonderful. Our kids meal even had cookies. Not this time, just a main course of RUDE. We’ve always choose to go to the Mt Zion location because the one on Mall rd always messed up our order and took forever. Guess I’ll take Gold Star off my must stops if this is how they are going to treat customers let alone an 84 year old man.

Food was correct however cashier was arguing openly with the food service employees very loudly. In the drive through I could only see two male food servers and one female running the drive through. During a pandemic in the food industry where masks are required to be open by law, all three has their masks under their nose and the main woman running the drive through didnt even have her mask over her mouth whatsoever. Very disgusting as I could visually see the sweat on her upper lip and neck. I felt embarrassed to complain in person for fear they would have done something to my food. Not acceptable though. Re train your staff on safety and sanitation during a national pandemic. Very disgusted. Wont be back.