Mcdonald's

Stopped by this afternoon to grab a soda and a couple of ice cream cones as a treat before running an errand. When we pulled into the parking lot one car pulled in right in front of us and there were only a few other cars in the parking lot. I pulled right up to the speaker to order and a young girl said to order anytime. Since I knew exactly what we wanted I started to order only to have the employee taking the order talking to someone in the background. She asked me to repeat my order so I did. I pulled around and paid then moved to the next window. A very nice young lady handed me a cone then the soda and told me to have a good day. I told her I still needed another cone. She informed me that I had only paid for one, and I told her I ordered two. I grabbed my wallet to pay for another one and she went to talk to the manager. She came back and told me they were too busy to ring up another cone. I reminded her that I ordered two because there were two of us, and while I understood there had been a mistake I still wanted another ice cream cone. The girl went back and talked to the manager who had a nasty look on her face and then the girl and the manager came back to the window. The manager proceeded to tell me that I had only ordered one, that they always ask customers to verify the order is correct on the screen, (which they didn’t) so I could have corrected the error. She continued to want yo argue and even began raising her voice at me. She finally said “Fine, I will get you a cone, pull ahead.” She then proceeded to slam the drive through window. Customer service is everything to me. I will forgive almost anything and go with the flow if there is good customer service. All she had to do was take my money and get me another cone. A quick sorry would for the mistake would have been nice and off I would have gone on my way. Instead, she was argumentative, rude, and set a very poor example for the young people in her charge. I feel sorry for the young people working there as they do not have a positive role model to look up to for what is probably many of their first jobs. Sam Cox, the owner, stated in an interview that he likes to hire young adults who have completed the Teen Quest program because they come in ready to work, have more job skills than other new hires and they have a good work ethic. I applaud him for reaching out to such a great program for perspective employees who have taken the time to better themselves. Perhaps he needs to see if his manager on duty at about 5:15 on 4/20/22 is eligible to participate in the Teen Quest program to learn the skills needed to be a successful and positive manager.

I guess you can't really expect too much from a fast food joint but I thought it would be a little better than it was. My fries were cold and my chicken sandwhich was dry like it had been reheated 3 or 4 times. I usually like McDonald's to a point. But my food last night was kind of disappointing. Maybe better luck next time? I guess its hit or miss.

Wait time at this place is ridiculous. If the food was hot and fresh when we got it that would be one thing. And get everything we ordered. I have only lived in this area since December and have already determined that I would rather fo the extra mile & 1/2 to the next McDonald's then deal with the attitude I received today and other days I have been there. And I live two blocks away. Sad that the bad outway the good points in this location. And from the reviews I have read, not the only person who has had these issues.

Worst costumer service I have ever seen. I work retail and I would nvr come at my costumers the way the manager came at us. We use this McDonald's everyday and use the same coupon on the app. Today they did it wrong and refused to fix it and refund our money. So rude! When we called to speak to someone they were very unprofessional. Noone in my family will ever use this McDonald's again. It's bad enough it would take 20 min or more to get a breakfast sandwich. Everyday!!!

They was just horrible I had to repeat my order 4 times and they still put it wrong the. They asked me to pull up to wait for my order and end up sitting there for 20 minutes then I called and called 5 times before anyone answered just for them not be able to hear due to the phone being dropped in grease.

I have went to this McDonald's since I was a child. I'm currently 58 yrs. young. I just sent my son to get me food. It was the most disgusting bag of food I think I have EVER paid for. Double Cheeseburger old dried up burger, Chicken Nuggets were so old n hard n dried out to almost hollow inside, they should have been in the trash!! Cold French Fries. And the Chocolate Shake tasted like it had Coffee in it. Miller Rd McDonald's Flint

Update: 09/05/2020 - I went at 12 am. I ordered a Double Quarter Pounder with Cheese. When I got home I opened the box and I saw something pink. I lifted the bun and picked at the burger and it was raw. I have posted the pictures. This place needs new management and new employees. My orders are wrong 80% of the time. I have called corporate and the store itself and always are promised the problem will be resolved. It's sad that the workers can't even get the order correct. It's not rocket science. I used to work at McDonalds years ago. Our order were kept tracked of and if we got an order wrong we were notified. If the issue kept arising we would be put on notice and then fired it it continued.