Chipotle Mexican Grill

5/2/22 - service today was okay, at first they said they were out of both lettuce and fajita vegetables. However I looked over on the food line for takeout orders and there was lettuce and I asked if I could have some and they said yes. Then a minutes later the guy who made my burrito bowl today said that they found some fajita vegetables and he provided a side order of those to me. I don't know how it happened but I'm glad I could get lettuce and fajita veggies today. I don't know if this restaurant will continue to be fully stocked. I hope they do. 4/11/2022 - 4 star rating - what a difference a month makes! Today I ordered a burrito bowl and it was lovely and delicious. There were plenty of fajita vegetables and this had to be the most staff (7 people) I've seen at this store in a while. Thank you everybody who works here for the good hard work that you did today. I hope this level of service stays. 3/8/22 - 3-star rating, One of the items I ordered today was a burrito bowl with double chicken and extra Fajita veggies only. The chicken portion was fine. The fajita veggies were not enough (see pics). Two days ago I came here and ordered at the counter. There were no fajita vegetables available at all. This restaurant seems to not be able to consistently deliver on the Chipotle brand. I've come here other times and had other unavailable items. For example today this location shows several of the lifestyle bowls as temporarily unavailable through the online ordering portal. i Maybe it's a product and employee shortage or its inflation or something. I don't know why each time I go here there's something that is not quite right.

I am appalled!!! I went to Chipotle on miller road order my food and went home. It wasn’t until halfway through my meal did I realize a black straight piece of hair in my food. The meat was also half cooked. I am astonished!!! I feel like I should be able to go to a fast food place and eat something without finding a piece of hair in my food. Do better Chipotle do better! P.S- DO NOT spend your money at this establishment you might find hair in your food.

We arrived here and the guy making our food was doing really good and very attentive towards us. However not so of the other staff, they wouldn’t check us out or help the guy on line , one lady was just sweeping and didn’t cash us out at all. We waited probably 10-15 mins, until someone finally cashed us out. Just very slow, I give kudos to the guy on the line, he was doing very good at his job and trying his best with having a big line. Also to add the restaurant is very dirty tables are dirty and the trashes are full and nothing is wiped up or stocked.

Definitely NOT your typical Chipotle. I am rarely greeted when I come to this location, my order is usually messed up if I order online and the dining room is quite often filthy. Last night I was greeted with "we're out of corn salsa, guacamole..." and she listed basically every Chipotle ingredient that makes a Chipotle dish delicious. When I cashed out, I asked about chips that were on the shelf and got the snotty reply from the cashier "THOSE are for the kid's meals." Like, you're out of everything, can I just buy the chips? I've worked at SEVERAL Chipotle locations and this one should DEFINITELY be reviewed by corporate. They don't even KIND OF have the special characteristics of a Chipotle, this is more like an impostor Chipotle. You're NOT supposed to run out of food, EVER, especially like, five different vital items. You're SUPPOSED to make enough for the evening, and if you run out, you are SUPPOSED to make more, whether it's 8:30pm or noon. You definitely don't run out of food at 7:30pm and make some lame excuse that you're out of everything and not making more because you're either too lazy or won't drive to another location and get the ingredients you need like you're SUPPOSED to. THAT is the Chipotle way. Do yourself a favor, drive to Brighton and don't even bother with this location.

Ordered 2 burritos, 2 chips & salsa & a drink on mobile app. Had to wait another 20 minutes after my order was supposed to be ready. I got 2 burritos that were literally 2x3 in size! FIVE salsas & a guacamole with a mini size chips, coke machine was down. Was told they were out of chips, this was at 6:30, how are you out of chips??? What am I going to do with all that salsa & basically NO chips? The girl working to pick up line was incredibly slow… at least 10 other people waiting for their orders when I left! Terrible experience!