Starbucks

I would like to start this review off by stating that this does not apply to all employees. Some are very nice and respectful! I am not typically one to write a review but this issue should be addressed. My place of work orders coffee from Starbucks about once every couple of weeks to treat us. I happen to have been in charge of picking up our mobile order the past 3 times. The first time I picked up, a pleasant young man, I believe his name was Terrell but I could be wrong, was very helpful, kind, and thorough. But the other 2 times a couple of girls working were highly unprofessional, snotty, and just plain out rude. I didn’t get the gals names but they complained nonstop while I sat there for over an hour waiting for our order, as ours was skipped various times. I understand that our office order of 10-12 drinks can be highly overwhelming but I waited 30+ minutes to pick up to allow enough time for the employees to get our order together. I am not upset about the wait time, but I am infuriated with the disrespect and unprofessionalism that has been apparent multiple times. Rude remarks were made about our order and others orders while I sat there and listened for an hour. As a professional office, we always tip to ensure that the employees are thanked for their time but it feels like a slap in the face when you show your gratitude for them doing their job and then you sit there for an hour hearing them complain about you. I am writing this review to kindly encourage management to speak with their employees. Just remember, someone is always listening!!