Flag City Pizza

I'm here from out of town and, I decided to get a pizza from Flag City since it was close to my hotel(plus I'm not a big fan of the chain store pizza's). Pizza was alright but the toppings weren't spread out all that well. The chicken wings weren't all that great, there was hardly any sauce on them and, the dipping sauce seemed watered down.

Ordered 2 steak and cheese subs asking for both of them to be plain with steak and cheese, when the subs arrived they had mushrooms and green peppers on both subs. I called back to get it corrected and they rudely said they will come back acting as if it was my fault the order came incorrectly, I then asked if they want me to get the 2 subs ready to send back and the lady told me no just keep them, (didn't make a difference to me since im allergic to mushrooms) when the driver came back he handed me my food and the door was closing and he held it open and said he needs the old food back, I had it sitting on the counter and didn't question it because like I said I'm allergic to mushrooms but the fact is he lied and said his boss wants it back when his boss is the one that told me to keep it. All that being said the steak subs are good but the service is horrible which sucks because I will not order from them again.

If I could leave a rating of 0 stars I would. I ordered a pizza at 9:45pm and I got it at 12:35am. After about an hour and a half we called just to see what was going on. As soon as Melissa(the worker) picks up the phone she has an attitude. We ask what is happening with our order and she tells us that they never recieved an order. We then tell her that we had recieved a confirmation email and she asks us how we ordered it. We tell her that we ordered it on a website and she says "We don't have that option." so we tell her that we have done it before and she asks if we ordered on grubhub. We told her we did and she then says that our order is out for delivery. We asked her how long it was going to be and she says she needs to talk to her manager to figure out what is going on with our order because she has only been working for 30 minutes and that she would call us back(All of which I can understand). 20 minutes later there is still no pizza and no call back from Melissa so we call them back just to see what is going on again. She answers once again with an attitude and tells us that her manager is still checking grubhub to figure out what was going on and that they would get our order ready and sent out to us as soon as possible. I'm sorry Melissa but didn't you say 20 minutes ago that our order was already out for delivery? She then tells us that they have been having problems with grubhub since she arrived(which again I understand that these circumstances are out of her control and that it can be frustrating but why didn't you tell us this in our first call? maybe then we wouldn't be so upset about your bitchy attitude) She hangs up and we continue to wait for our pizza. Finally my friends are I are extremely fed up and leave my apartment at 12:15 to go to the actual store so we can speak to Melissa and she won't just hang up on us again. I paid $20 for a 14" pepperoni pizza and a 2 liter root beer and I just want to know exactly why it is taking 3 hours to figure this out and why this employee was being extremely rude from the beginning of all of this. One of us stays behind just in case the pizza does get delivered in which case we would've just turned around and went back to the apartment. We get there around 12:20(please note that this was a 5 minute drive) and ask the man up front if he knows if our order is out for delivery yet. He calls Melissa up front and once again she starts off with an attitude saying "Your pizza was sent out for delivery 25 minutes ago and we are giving you a credit back for your order so you can come here again and use it anytime just like you asked us to." Well first of all throughout this whole ordeal I never once asked for a refund although I should have. I work in a resturant and I can understand that things can be completely out of your control. Also, do you really think after all of this I would want to order from you again? We then explain that my apartment is around 5 minutes away and that it should have already been delivered if it was sent out half an hour ago. She tells us that the delivery man had to deliver 6 other orders before ours... Excuse me? I may have never been a delivery driver but I know damn well you probably shouldn't take out 7 orders at a time, I know I don't want a cold pizza. We leave and get back to my apartment and there is still no pizza. Around 10 minutes later we finally get a knock on the door and our pizza is here. We ask "Do you mind if we check the pizza? Melissa said you had 6 other deliveries before ours and we just don't want it to be cold." As soon as we said that he laughs and says "I only had 2 deliveries." I wasn't sure if he meant 2 deliveries before ours or 2 deliveries in total but 2-3 deliveries sounds a lot more reasonable to me, and I am still not sure why Melissa said he had 6 deliveries before ours but whatever. I will never return here again, the pizza isn't bad(which is why I ordered from here instead of picking one up from little ceasers) but the attitude I recieved the instant I asked about my delivery turns me off of this place.

Came in to pick up, order wasn’t ready yet. Witnessed the delivery driver walk in the store and immediately started handling other orders without gloves on. The employees do not wear gloves when handling food. Our chicken wings were sitting out on the counter for 10 minutes. We decided to walk out and cancel the order. Unsanitary.

If I could give a zero I would every time I’ve ordered from here it takes like 2 freakin’ hours and sometimes the food is cold. Even tho on grub hub they advertise 30-40min until you pay and then the time goes up to an hour and fifteen once you pay, still ends up taking AT LEAST 30 min longer than advertised. My bf ordered one night and I answered the door for the order and they had shorted me a 2 liter so I called back and they said they would send one out when the delivery guy was back in, after grilling me like I was lying about a 2 liter. Then at least 2 hours went by and they still hadn’t brought it so I called back and a lady told me she was sorry and would talk to a manager about making things right but no manager was there right now and I recieved the soda a little while later but no word from the “manager.” Then we ordered a large order tonight where they called back and said they have no wings and while we tried to figure it out in the background the call was disconnected. My brother in law called back and they were rude and told him they are already refunding that they weren’t making it. They never asked and had cancelled our order. Then we missed a call and when I called back myself the dude Joshua said yet again there was no manager to talk too. They guy was super rude to both me and my brother in law.

Super upset! They say there open till 2 a.m. on Thursdays I called 20 till they closed probably bad on my part asked to,place an opered for delivery and they told me they couldn't do any delivery orders anymore pick up only (i dont,need a car) but yet the wait time is at 30 mins for two subs. I always decide last min that I'm hungry and if it were any other pizza place in Findlay they would have delivered it to,me not the first time I've had a problem with this place! 😡

SHUT THIS PLACE DOWN PLEASE!!! Worst pizza business in Findlay, Ohio. This site shows they close at 2AM, so I placed an order at 11:55PM. At 12:05PM I got confirmation of order being received and that will be ready by 12:45. Keep in mind after I ordered food at 11:55PM I tried calling their store at least 3 times to make sure order was received after I read the horrible reviews here and no one answered.At 1:15AM I called store again as usual no answer then called Grub hub who went ahead and apologized and refunded me.Worst business/customer service!!