Burger King

Traveling through Fernley after hours, we needed a quick bite to eat, and because we are vegetarians, our options were limited. Burger King off of Penny way was the best choice for our traveling restrictions, but I was nervous to eat here after reading bad reviews. We took the chance because we were hungry and limited, and we are grateful we did because we had a wonderful hot meal that tasted very fresh! Because we had a 40-ft trailer, we obviously would not fit through drive-thru, so our 7 year old and I went up to the door which was locked. As she danced around to use the bathroom, the manager came around to open up the door for us. Like everyone else in this world they were short-staffed, but were still willing to accommodate us because of our 40 foot trailer. The manager was very friendly, and the gentleman that took our order was very helpful making sure he accommodated all of our needs such as extra sauce, potato bun, and they went above and beyond to even properly size an impossible Burger so our daughter could have herself "a special kids meal". I should have asked all three of them their names so I could give them credit, and I regret not doing so because they were amazing! The lady cook nailed our meal to a T, the fries were freshly made, and our bellies were definitely content! The cashier and I were chatting as we waited for our food, and he said he had been there two weeks without a day off! That really says a lot about his character, obviously being super tired, but still putting on a smile and a chipper attitude to help my family. I mentioned to the three of them I was hesitant because of how the reviews were horrible in some respect, but was surely glad we came in! The manager did mention that this Burger King is under New Management, and that is why. I just want to say thank you again to the three of you, as kindness THESE DAYS goes a long ways!

I'd give zero stars if possible. Awful, awful restaurant. We tried using a coupon but she said they wouldn't accept it until after 10:30 am, though they're equipped to sell that meal at full price before then. I read the fine print and it never mentioned that. They're closing time is listed at 10:00 PM, we showed up shortly after 9:00 PM and they were closed. We tried, again, tonight but this time at 8:00 PM and closed, again, there seems to be no rhyme or reason for this. They've been known to close early without management approval in the past. The food and service is mediocre at best and considering the prices, you're better off heading somewhere else.

I am giving this visit a three because usually this Burger King is Terrible. If you live in Fernley, you kind of have to deal with it but I would recommend that if you are traveling to Reno that you either wait or stop by USA Parkway. Penny Lane never gets our order right. We have received a wax pen wrapped in our burger. Food is always cold, and this is the reason I am giving it a three this time because the food was actually warm, but I was charged for an upgrade that is supposed to be free and after specifically discussing it that if we had to pay for upgrade, we didn't want it we were still charged. We also spent 20 min in drive thru because the dining room was open when people went in, they stopped taking orders from the drive thru. Seems like they could not Multitask. We purposely don't ask for special burgers anymore. (No lettuce & No tomato) because they just can't seem to handle it. I really hope that with us finally getting warm food that the standards that I know Burger King has that this particular franchise can get there someday soon. I HAVE HOPE!!

I ordered a $2.78 Dr. Pepper in the drive thru around 8PM on 4/9/22. I was given a glass of carbonation. Went back through the drive thru and politely asked for a replacement drink. The high school student gave me another glass of carbonation. I was told to leave the drive thru or they will call the police. I waited for the General Mgr and the police. The General Mgr refused to replace my drink and band me for life from the restaurant and ordered the police to arrest me. The police bought me a drink sent me on my way because the high school student said that I didn't cuss nor swear, but kept demanding my money back or another drink. I use to buy lunch there every day.. Reverend Y.L. Mustafanos

Two years ago I gave 3 stars and no comment. It was that unremarkable. Today the "shake" was runny like a slushy. The order was wrong and someone in the back was treating an oil burn from the fryer. The middle finger given by the lady leaving as I showed up should have told me to drive away and go elsewhere.

Came in while was slow they talking about people cholesterol and dining area was not clean floors weren't swept table had stuff all over them bathroom needed attention no soap for hands. Paper towels toilet paper all over bathroom. When confronted about the bathroom lady claimed she didn't know how to change soap dispenser. Not saying it bad service but for a time that It slow place should look a bit better. Some training needs be done. Lady when confronted did start wiping tables and cleaning up around place. She said she was very sorry.