Sonic Drive-in

I have not had sonic in about 5 years and just happened to be driving through Ferndale and saw it. I was super excited. I ordered a cheesy bacon pretzel dog with tots. A small popcorn chicken. My friend ordered a bacon cheeseburger. We got our food and everything was there. I noticed the popcorn chicken was not filled all the way and asked if this was the normal amount. Literally gave me 8 pieces that were mostly breading. I asked if this was all that came in the small popcorn chicken and they said no it fell in the bag. I searched the bag and found 2 tiny nuggets of breading. My friends cheeseburger didn’t have any bacon on it. The tots we ordered with our meals were cold. My pretzel dog was cold and had just a dab of cheese. They did offer to remake our order but said it’d be a 30 minute wait. There was only 1 other car there so I have a hard time understanding why it’d be a long wait considering we only waited 10 minutes for our order. I decided it wasn’t worth it. I also want to add that I was very polite and didn’t take it out on them, I’m sure they’re tired and overworked due to staffing shortages. I’m just very disappointed. The cherry-limade was great. I have attached pictures of the popcorn chicken.

Have never been to a Sonic before, and convinced my mom on June 27 to come give it a try. After parking in a stall and figuring out our order, pushed the "Red Button" to start my order. And then sat. And sat. And sat. Currently still sitting here, 22 minutes after arriving, and the screen just says "Red button activated. We'll be with you soon." Except they won't. There's no way now to back out because of the cars piled up behind us, blocking our exit - they wrap around the building to the drive through which we have not seen a single car leave from. What to do? I don't know. Staffing issues? Walkouts? Store closed but not posted? But you should surely never ever come to this Sonic. I don't know if we'll ever get out of here. Save yourselves! Edit: We made it out after convincing the guy behind us to pull up and let us out. On the way out, the parking lot was covered in trash. I don't know what has happened here, but they really need to consider just closing instead of letting things get this bad.

The staff at this location worked their butts off. Understaffed and over worked. The food took it's time but was still very delicious. My family and I ate at the tables outside. I Witnessed another patron that had many legitimate issues he brought up. The manager as well as the customer were both very civil and understanding. Manager handled it like a champ. The employees need a hand of applause and an even a bigger hand of help. Great team at the location. #sendhelp

My family and I used to frequent Sonic almost every time we came down for some shopping and always enjoyed the burgers, hot dogs, slushies and shakes. But the cracks are starting to show and it's clear that this location is still dealing with effects of the pandemic and are struggling. There was a problem with every visit my family have had so far: 1. Not even 2pm and they have no ice cream for milkshakes. 2. Hot dogs that will take 20 minutes? 3. Kids meal, they brought the wrong drink, which they corrected, but still messed up by completely forgetting the apple sauce (which was the one thing our kid was looking forward to most). I work in a similar service industry job, so I'm well aware of how the pandemic has and is still affecting everyone with supply chain issues, labour shortages and overworked staff. But it's really disappointing when three visits in a row are met with some sort of problem or disappointment. I really hope this place bounces back and recovers.

Took a while to get our food, but I don't mind the wait if the food is good, the burgers weren't too bad, but the fries and the tater tots were unedible! Tossed them both straight in the garbage, my chicken burger tasted like fish, they must fry everything in the same old disgusting oil! On a positive side my roommate said his cherry limeade was amazing, I guess we just don't go there for food anymore! I haven't been to a Sonic in probably 20 years, now I remember why.

I drove an hour to take my kids to sonic for an end of school year treat (they love Sonic). They were out of some items and the sonic blast machine wasn’t working. I understand food shortages and getting people to work is hard right now, so I was willing to let that slide. We finally settled on an order where everything was available. It took over 30 minutes to get our food, and the order was completely wrong (other than the shakes that they were able to make). I sent it back, and they said they’d remake the food. Another 20-30 minutes later, they brought out the “correct” order and it was still wrong! I tried to find someone to let them know the order was still wrong (I wasn’t going to wait around again for them attempt to fix it), but they were all MIA. So unbelievable. We left completely disappointed. Also, the order was simple: a plain footlong hotdog, sonic cheeseburger with only ketchup, a regular sonic burger, and two brownie batter milkshakes. Not hard!