Buffalo Wild Wings

Cheyenne was an awesome waitress. She took the time to apologize for not introducing herself right away as she was very busy. She got us blue cheese dressing right away when we asked for it. Shelby immediately came to our table as we seated ourselves and made sure we got a server right away! Definitely will come here again!

We were in a new town for us but love Buffalo Wild Wings so stopped here for dinner. There was 5 tables with dirty dishes on them when we got there and the whole hour and a half we were there they never got cleaned off. More people left while we were there and those tables weren't ever cleaned either. One table had food and drinks that waitresses and bartenders kept going to and chatting with each other and playing on their phones or snacking while there was tables not being helped. Many new people also walked in and were not greeted for quite some time. We would ask for a refill on drinks and our waitress would go back to that table and talk with her friends for 5 minutes before even going to the back to get the drinks for us. We decided to try new flavors and ordered a 20 piece wing with 2 flavors for my boyfriend and 2 for me. They all came on one tray touching and unlabeled and our waitress didn't know which was which. We tried one to test and it was already cold, we're assuming because the waitresses kept all going to this table to talk instead of making sure they got the food when it was ready. We asked to have them warmed up and they came back on a different tray drenched in sauce. When we asked for our check she again went to the other table to chat with her friends for 5 minutes before going and getting it for us. Overall we had a very disappointing experience with this Buffalo Wild Wings.

Unfortunately Google does not allow zero star reviews. I just had the worst dinner experience I think I have ever had outside of maybe a fast food restaurant. I am the easiest customer in the world to please. Just give me decent service, bring my food relatively quickly, make sure that my order is prepared the way that it is supposed to, and come back to my table as my drinks are starting to get low for refills and not only will I be happy, but I will tip 20% minimum. After a 40 minute wait, our food was brought out with my husband’s wings being cold, the burger that I ordered was so over cooked that it crumbled when I pulled the top bun off. The cheese on the top was melted, but the burger itself was cold. Which means it had been sitting for sometime. My husband was brought a new set of wings and I sent my burger back and requested to speak to a manager. I was offered a replacement meal of my choice at no cost. Our waitress only stopped at the table one more time just to make sure that my food was acceptable. I had to track her down when we were finished for the bill. Instead of just charging my husband for his food and my son’s, their two drinks, and my two beers our bill was so ridiculously itemized that it was not even funny. Essentially we had been charged for two orders of wings with only a five dollar discount. Which did not even cover the cost of his original order. $45 for garbage food and terrible service? I don’t think so. I took my bill up to the front after talking to a manager that still tried to itemize my bill instead of just giving me a new one. The manager was barely apologetic. So I ended up spending $33 on a hour and 45 minute experience with mediocre food at best and horrendous customer service. My husband and I used to come in to Buffalo wild wings and spend $100 on a Weekend night especially during hockey season. Don’t waste your time or money at this location. The food is terrible, the service is awful, and management does basically nothing to compensate for the awful service and terrible food.

Our waitress, Cheyann, was absolutely marvelous. She provided me with the best service I have ever experienced in my 67 years of life. Also the food was mouth watering and angelic enough to make me shed a tear. Especially the southwest dressing. It was hands down the BEST dressing my taste buds have ever had the pleasure of experiencing. You will be seeing me again at the glorious establishment sometime in the near future. That’s a promise.