Coley Bee
This store is one of the only places in town open late at night. Like most places in the country, they are short staffed and often working multiple positions that they are not being fairly compensated for. I witnessed the manager’s daughter in law tonight, trying to get in between the vehicle of the person the workers were currently serving so she could yell and cuss at and berate them for not providing her fast enough service in the drive through, but it was because they were preparing food and beverages and cashier services to other guests! It was completely unacceptable, and they were all working very hard despite not having enough employees. If this woman really was the DIL of the manager/GM, you would think she would have a little more patience and understanding and less entitlement. I tipped at McDonalds tonight because they don’t get paid enough to experience and put up with harassment, especially from grown folks who should know better, as well as how to treat industry members with respect!
Jackie Sledge
I swear this was the absolute WORST experience I've ever had at McDonald's!! First of all I sat waiting to order for at least 10 minutes (there were two cars at window) then I paid, pulled to next window, waited 5 minutes more before I was asked to pull up and they would bring my food out. After 15 more minutes the man working the window asked had I not got my order yet (obviously I hadn't or I wouldn't have been sitting there) he said he would check on it. About 5 minutes later someone FINALLY brought my food, I leave and grab some fries , they were ice cold so I get my burger and it had everything on it that I asked not to put on it! I was livid! $10 and approximately 30 minutes waiting for my food and couldn't even eat it! Very disappointed!
Sydney Lennartz
They literally left off a burger on my Big Mac & just put a bun. So disrespectful
Kristie B.
Got our order wrong and when I went in to tell them the manager said out loud in front of me that I should've told them at the window. Ordered a dbl quarter pounder plain and I said no cheese. It had cheese. She was very rude. Had to get someone's attention even though they all saw me standing there. Needs customer contact lessons or something. Won't go there again for sure.
John MCCOY
Always messing up orders manager of the store is always very rude when you try to get your order fixed actually had a job interview set up there until I met the store manager then definitely decided not to go down that road good luck to you if you like to eat here regularly
Wesley taylor
It was the worst service ever ,I ordered slivered onion's on my burger didn't have any . It was even on the ticket . I called in to have it fixed and the lady called me a liar saying she fixed my order and that she added it . She didn't and the manager took her side screw them. And pass the word Fayetteville MacDonalds is horrid
Rona Rigsby
The fries were not great.
Macky D's fries are my fave WHEN THEY ARE HOT and FRESH!
I realize that they can't always be that way , but even during a little rush they should be at least warm and crispy.
The fries I had CLEARLY had been setting PAST THE HOLD TIME!
I know things are hard right now , so maybe don't precook your fries so much.
I'm sure I'm not alone when I say I don't mind a few minutes wait for good fries!
David Pylant
The food was great!! The cashiers need to communicate more with the customer, but other than that it was extremely good.
Brian Stewart
I visited on 9/24 16 for breakfast asking for steak egg cheese bagel and they were out of bagels so they offered me a steak egg cheese McMuffin instead, outstanding!, if I'm ever passing through I will definitely stop by for their fast and friendly service and a special request for steak egg cheese McMuffin please, thank you
Jeff Mann
Look when I go to McDonald’s I really look forward to the French fries. I work long shifts some days and tonight I went by to get a couple orders of fries and her home to find that they have changed their fries. Omg they are so awful. I am not eating there again I will get my soggy fries from Krystal’s from now on.
William Michael Vawter
Having worked at McD's for several years, part and full time (mid 60's till 71, drafted for Vietnam), I learned what quality was supposed to mean and that helped me through a 20 tear Air Force and a 20 year Boeing Space Systems career.
McDonald's Fayetteville, TN has taken Ray Kroc's Quality principles and thrown them in the trash!!!
Laree Samara Foley
They do not know how to make a coffee iced or hot this is a straight week now that i got milk water for an ice coffee then when u say something they give u an attitude and pretty much tell u deal with it. Worse place iv ever been to ever
Janie Kasinger
This is the worst McDonald's I have EVER delt with!! Today is my daughters birthday and she wanted McDonald's chicken nuggets and fries for dinner. My husband brings it home and they leave out her chicken nuggets and a medium fry! Then he drives all the way back to Fayetteville for them to fix it and they still leave out the medium fry and this time instead of leaving out the kids chicken nuggets they leave out a 10 piece chicken nugget. This is bullshit. I'll never go back to this shitty ass McDonald's.
Savannah Massey
Was told to pull forward then I had to wait 20 minutes and when I called them to check on my order because I had a sleeping baby in the car the lady hung up on me. When I finally got my food 20 minutes later it was the wrong order. Very rude and will never be back.
Darrell Allan
Food was ok service was really slow staff was friendly
Kristy Frank
We never eat McDonald...I question their meat! Today my 5 year old wanted to go bad...he wanted a toy so he could play on the McPlay app. He has had a cold and has not been feeling well, so I agreed to go. I was asked for a boy or girl toy...I ordered one of each. Upon getting home we looked in the bag to find no toys! Called and was told they were out. That's it... just out. They never said a word when I ordered, of course. We only went there because my son sees the commercials advertising the app. So we spent $15 eating food we really didn't want and had a very upset kid also. They didn't even offer to give us toys on a later visit. Also the fries where hard and old. Poor costumer service!!!!
Steven Clark
Went In town. Drive thru closed lol. I was inside and they had it closed. For whole 30 minutes I was in there. Too long time to ft food
Hannah Flynn
Y'all we've been trying to order a triple cheeseburger for 3 days now and they still can't get it right. Lol today we decided to go back in and complain. 4th times a charm right??...
-not so happy customers.
Ken Ulrich
My fiancé's, daughter, and I went to McDonald's to get food. Well place the order, got the cups and Dr Pepper was out. I went and asked the rep to get some from the drive thru machine, they just asked the manager to refill it. I understand that it was busy and when it calmed down, the manager took a call on her cell phone and went back to making the food. I waited at the front 10 minutes waiting. A young blonde woman named Tamera(I verified her name a few times) in a gray shirt was on break during this. She got up, got me 2 Dr Peppers(one for me and my daughter). I thanked her for doing that.
It shows that the employees are better at customer service than the managers.
This occurred today, and I hope you understand how appreciated I am by Tamera doing that for us.
I work as a supervisor in a call center so I know customer service.
If I could do stars based on people.
Tamera - 5 stars
Management - 1 star
David H Smith
A good location to meet with folks
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