Pizza Hut

I’ve never had a problem with this Pizza Hut until tonight. I called to make sure everything was okay with my delivery order, because it had been awhile since it said out for delivery. The first guy I talked to was very nice about trying to figure out the problem, he told me that it said my order was already delivered. He then got a manager on the phone, I began to explain the problem and he interrupted me and began telling me that they’re busy and so on and that the delivery time isn’t correct. I told him I understand that but the previous guy just told me it was delivered. He got very rude with his response, and when I responded with thank you that’s all I needed to know he said “uhuh” and slammed the phone down. There was no need to be rude, I never asked to speak to a manager, learn customer service.

I placed an order today for pizza and cheese sticks at about 11:15. I do contactless for any food I order and always request to have it left at my door. After waiting around and noticing I haven't received anything yet I call to ask about my delivery which had apparently already been made with effort to contact me VIA phone call which I had unfortunately missed because I am unable to get to my phone at times. They re made my order and delivered it to me a second tomr ensuring I received it. The likelihood somebody picked it up from my door the first time very quickly is very high. I'm sure it was frustrating for them as well as myself but I appreciate pizza hut and the effort. My apologies to them for the trouble and a huge thank you.