Sonjja Ariana
This place is a complete and total waste of time / money. Every single time I order from here they manage to mess up A SALAD. From not putting the protein on it (what??) to dousing it in Italian seasoning when I selected Italian dressing.
S. Gracie
Congratulations to the award winning employee this evening that just discouraged patroning this establishment. As I walked in to place an order, I noted the 2 customers eating. This man informed me he was too busy and it would be 30 minutes before he could even take my order. The food is definitely not worth the wait or his exceptionally bad attitude about his job.
Donna
We went in to order 2 sandwiches. My husband told them he wanted two 6 inches ,(he should have told them mediums) For starters it took them about 25 mins to make the sandwiches. We took them home. What we had were two sandwiches that were about 2.5 inches. I asked for bacon and mushrooms, they were put on my husband's sandwich and the prices are outrageous.
Neelima Kondragunta
Waited 1 hour for my food when other people after me ordered, got their food, ate, and left. Zero customer service skills. Zero organization. Store front is disgusting walking in. Zero empathy. Corporate needs to conduct some serious training at this location or shut it down
Mia Mia
Firehouse has always treated me so good , the manager looking guy with the full beard always treats me great, I'll figure out his name soon! You guys have the best meat in town!
Favs are
Meatball sub,
Brisket,
Corned beef brisket,
Steak and cheese
michael calvert
Kids are having play time behind the counter, manager joins in sometimes. We were the only customers in the store, 15 minutes for 1 sandwich.
misty nelson
Horrible service! Waited an hour for 2 sandwiches and it wasn’t even busy! Employees just talking not doing their job! The place was gross and not clean at all! Don’t go there!!! Will never come here again!!!!!
Kadillak Williams
I took a chance on the Everything Hook & Ladder sandwich that's being offered for a limited time. Outside the part of bread that was harder than the bagel it represents, it's not a bad sandwich. I think it would've been a good sandwich without the added ingredients (at know charge). I think that's the 2nd or may be 3rd time I've even had a Hook & Ladder. I'm more of a New Yorker myself. Over all, this is a good sandwich as long as the bread isn't hard a as a rock in parts.
Janelle Meli
Haven’t visited in a while had a taste for a meatball sub and was served a cold sandwich. Offered nothing for the inconvenience-not a card for a free sandwich, no suggestion to make up for the error. All the while my mom was able to finish her whole sandwich while I waited for mine to be heated at the appropriate temperature. Needless to say I didn’t enjoy my experience. Poor customer service for sure.
Kassandra Dankers
It was dirty & the last time they put cookies out was Thursday plus there wasn’t many hot sauce options but it tasted pretty good. 😊 ohh, the Freestyle Ice Lever thing was sticky & it shouldn’t be. Thought that was kinda gross. 🤷🏼♀️
Kelly Johnson
You guys have saved me from starvation (only slightly melodramatic) so many times. When doing taxes, we are lucky to get ten minutes to eat. It's amazing that we can get quality and yummy food in that time. This is also the second pregnancy you've gotten me through. Every few days, I get a craving for the Philly Cheese steak. Thanks for being so dependable and friendly with my always being in a hurry and having strange customizations with my prego cravings.
Destiny Smith
Awesome service and great food my kids love coming here for the grilled cheese
Steven Anderson
I just walked out of this store at 8:32 PM. I came inside as the only customer in the store. Jessica was on the phone taking an order, but the other two just looked at me and put their heads back down. I happily said, "Hello, welcome to Firehouse!" and the guy and the black girl behind the counter just rolled their eyes for the most part. The guy goes, "We're tired!" and while I just smiled, in my mind said it was a piss poor excuse. I ordered a large meatball sub and had asked for my veterans drink showing ID. Other stores mark it as 911, but they claimed they don't honor veterans.
With the poor customer service, I decided to take my meal with me. I ordered at 8:17 PM and got my sandwich at 8:32 PM. I was the only one in store when I placed my order. UNSAT! I never had bad things to say about this business, but I guess there's always a first! Looked for the GM's business card, but none could be found.
What a waste of money and time!
Magean Wharton Tuttle Pretre
It was great. I love Firehouse subs over Subway. Wish we had one here.
Carol Pim-Payton
Fabulous as always!!!! Took my Daughter for the first time. She LOVED IT!!!!
Dagan Williams
Best subs in the area. Plus huge discount for firefighters.
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