Tropical Smoothie Cafe

I had a long day at work so I pick up smoothies otw home.....get home and have to hear the kids fight about who’s getting the PB Cup smoothie with the lesser amount!!! Come on!!! Aren’t they all supposed to be the same size? I paid $25 for smoothies....they should all be full when I pick them up!! Won’t be coming back to this location!!! Thanks!

Smoothies are delicious but very inconsistent lately. My last 3 were not drinkable. Not smooth at all. It was like drinking spinach & kale mush. Then went the next day to get a replacement & they said "I'm sorry the manager didnt put your name on the list. We can't replace your order" They used to be so amazing. Customer service & drinks were awesome. They'd give you the leftovers from the blender which you usually have when you customize. They say they're not allowed anymore. I paid to add more fruit, I should get the extra! After all they just throw it away!! Very Disappointed the last few months.

Love tropical smoothie! So many ways to make a healthy smoothie. Peanut paradise with pea protein and stevia is awesome!! I will say this specific tropical smoothie, customer service is lacking, behind the counter people were standing around talking, looking confused and not at all in a rush with the amount of people inside the establishment.

The past 4 times have been horrible. Employees always on their phones. Had to literally ask one employee to wash his hands before fixing our food. He literally just put his phone in his pocket and was about to put on gloves. Hanging out in the break area when customers walk in they seem so bothered like we’re disturbing them. Last straw was this little boy walking around behind the counter definitely not sanitary at all. Place was so dirty. Something definitely has to be done.

After finding hair in my food i called to let the know the GM sounded like she was brushing it off and told me to just come back in and they will remake my food. I was going to but i changed my mind due to her being nonchalant and there was no concern or apology. I will just not be returning to this location. Update: i went to the website and put a complaint in. I have yet to get a phone call or email about the hair in my food and the fact they did not care. I have not visited another location and dont plan to due to this business not caring about safety and sanitation. This was a very long piece of hair the employee had to be messing with their hair around the food for this to happen. This company does not care and you have lost a frequent customer as i use to go just about every morning!

normally have nothing but great things to say about this establishment in particular, but this morning was just horrible and has made me never want to order from here again. I placed an online order to pick up before my mom and I headed to work, and we got there a bit early. Our smoothies were already made, so we just had to wait for my sandwich which was perfectly fine since we were a few minutes early. A few moments later as Im sitting down waiting for my sandwich, we see a whole cockroach crawl along the counter to the otherside of the counter... Disgusting and made me concerned to even continue to drink my smoothie and eat my sandwich. Then a few moments later an employee had to ask me what I ordered again and the staff kept looking as us weird because I was still waiting on the rest of my order, and they forgot about it. Completely unprofessional and unsanitary, and the staffs attitude ruined the whole experience. Not to mention there was a spill behind the counter and they all just let it sit there for a while instead of cleaning it up. I feel very disgusted by this establishment and will be going to another location from now on.

Whether they're busy, not busy, whatever, they get my smoothie order wrong about 60% of the time. I don't know what I'm supposed to think about that. I have putting off writing this review because I don't like writing bad reviews. Thankfully the smoothies are all pretty delicious so it kind of doesn't matter. But the carelessness needs to be addressed. The staff always seem lazy and distracted.

This location used to be phenomenal however it has declined quickly. I went in the other night and ordered a smoothie and quesadilla. Not only were there small roaches crawling on the counters but yes there was a roach in my quesadilla. I highly recommend a change in staff and the health department come into this location.