Caribou Coffee

I'm recently new to this whole World of Coffee. On Sunday, I went there and tried to order something. The barista treated me pretty poorly since I didn't know how to order correctly. She told me that we weren't Starbucks and didn't know what I was talking about. Somehow I ended up with my espresso and today I went there during noon. Waited a good 20 to 30 minutes and no one was there. This sign was left behind. Pretty bad service.

I just left this Caribou Coffee. I frequently visit the Family Fare they are located inside of so I also regularly visit this Caribou. Let me tell you, this Caribou is one of the worst ran coffee shops to ever exist. They have no idea how to properly schedule staff. There have been times where wait times have been up to 30 minutes! Today, we were standing at the register waiting to order, and it looked like there were 4 people who had already ordered that were waiting for their drink. While standing at the register, the lady working very rudely says "it's gonna be a wait, you see all these people, they are still waiting for their drink." My gosh. First, at least be pleasant when you explain that to customers. Second, there were only 4 customers ahead of us, which is probably $20 worth of drinks. If you can't handle a $20 rush, than how do you expect this business to turn a profit? There is always only 1 person working, and that person is never capable of swiftly handling over 3 customers. It would be a disaster if this place were to ever see drink orders in excess of 4 customers or $40, as that would probably make wait times closer to 45 minutes. You actually have a very good product but your wait times and customer service are very subpar. To anyone who sees this. Visit the Starbucks across the street. You will be treated much more kindly and receive your drinks in a timely manner without being spoken to in a condescending manner.

Caribou inside a south Fargo grocery store. Been at least twice. Fist time there were 2-3 young girl employees working. It was late in day and they let me stand at the ordering area not telling me they just closed until I asked. Second visit was right after lunch rush. One lady in front of me. 2 employees. Gal behind counter was working (albeit super slowly) helping the first customer while I waited. Employee 2 was doing 'inventory' of products in front of and behind the counter...while I waited...and while #1 ran off to restaurant/cafe area to turn off popcorn alarm and reset. While I waited, I had plenty of time to notice ALL the dusty/dirty areas (see photos).😳 No napkins in the dusty dispenser and some of the 'for sale' coffee tumblers in front(which was just inventoried, thank goodness) were dirty. Lots of other Caribou options in town that I will from now on visit instead.