Verified Dish
Add Missing Dish
📷 Photos (5)
Photo 1 / 5
100%
Google Reviews
62
Google reviews
I went through the drive through and waited, and no one greeted me. So, I decided to go in. I nearly stumbled over an open bag of garbage laying on the floor. I should have left right then. While I was placing my order, I heard an employee behind the counter tell a drive through customer that the drive through was closed. That explains why I was never greeted. After placing my order at 5:21 PM, I filled my cup with unsweetened iced tea. Well...what was supposed to be iced tea, but was in fact lightly tinted water. I dumped that out and settled for sweet tea, which tasted like sugar water and will likely cause diabetes within the next 24 hours. While waiting for my order, I had a good long time to look at the conditions of the restaurant. All surfaces I could see were dirty. Everything I touched was sticky. The floor was filthy. And the open garbage bag on the floor? I'd be willing to bet it's still there. The only employee behind the service counter just kept taking orders and nothing was getting filled. A customer asked for small lids because the dispenser was empty. The employee handed her a stack and asked her to put them in the dispenser. Really?! Had I not already paid, I would have walked out right then. But let's face it, for as long as it was taking to get my order, I would still be there if I had demanded a refund. I finally got my food at 5:43 PM. What kind of establishment can call itself "fast food" when it takes 22 minutes to serve a customer?
I took the time more than a year ago to let the District Manager know this location needed attention. Apparently, he didn't agree. It got worse instead of better. Perhaps instead of contacting him I should have gone straight to the Health Department.
The DM offered coupons and assured me conditions would improve. Neither happened.
This place is a filthy pit. You've been warned. Stay away.
Read more
Google
Talk about a great experience. An employee by the name of JD is what made it great. He ensured that each customer that came up to his cash register was satisfied. Even though it was a busy breakfast and JD was the only one at the cash register, his high quality work ethic and speed made the process orderly and fast. After the line was gone, he came around and asked everyone if they were enjoying their meals and took up trays. When there was still no one in line, he swept up everything around the restaurant. I definitely would have JD work for me, if I was that lucky. He gives off this vibe of integrity and respect. JD should run the place.
Read more
Google
They were out of ice cream and ice for our drink. Some lady in the kitchen; probably the manager was yelling at the girl at the counter to take our order instead of drive thru's and we weren't even ready to order. Waited forever to get our food and the burgers were super dry. Last but not least there's this screeching sound I assume is coming from the bun toaster and it's has been like that for years and the toaster looks disgusting. Says a lot about the maintenance of the store.
Read more
Google
Probably the most horribly managed fast food restaurant ive ever seen. Went there about 8 times over the span of 2 years and never once had a good experience. Order would be wrong, the employees are rude and slow, and they are always out of something that you order.
I would eat something from a gas station before I ever ate there again.
Read more
Google
Waited forever to order... Even when we got to the intercom thing we waited atleast 10 minutes to order. After that the woman wouldn't tell us our total. We ordered 5 biscuits and two drinks, got to the window and received 3 biscuits (one of which was burnt to a crisp). The woman handed us our food then drinks and when questioned about to burnt biscuit she said it was because of the grease. She also very rudely gave us our remaining two biscuits after we asked. When we got out of the parking lot we realized both drinks were flat, had been there so long didn't care to go back. Definitely won't again either. If I could give no stars I would. @Fairhope Hardee's
Read more
Google
Went to the drivethrough today andwas told that it would be easier if i just went inside. I went in and there was no line but i had to wait 5 mins to order 1 sandwhich. I waited 15 minutes while listening to the women behind the counter beligerently say she didnt know what she was doing. After which i left in my car to find a cold burger on mush with unmelted still-square cheese. Will not go again even with free coupons.
Read more
Google
It was awful!!! All of the fountain drink flavors we're out and the french fries were cold and cooked in old, burnt grease and we're almost black in color. When I complained, they took the fries away, stating I would receive a refund, which I never received! I will not be returning to this location!!!!
Read more
Google
Since the last supervisor change, the place has deterioriated tremendously. Last Sunday, the floor was so greasy right outside the ladies room, I slipped and almost fell. Two employees saw it and when I said something, they simply replied, "It's not wet." This morning, the biscuits served were raw and doughy!!! The supervisor today was yelling loudly for "somebody answer the phone" while it kept ringing and ringing and people were coming in from their cars asking for their orders. We had been going there for breakfast every Sunday after Sunday school for over a year, but won't be going back any more. Oh... and it's always been pretty dirty!
Read more
Google
Explore more in Fairhope
By cuisine
Recommended pages
Help improve this page:
