Sonic Drive-in

The young lady informed us as we pulled in that she would be right back out to take our order, and she did! She came right back out to the car and took our order. One side was not available, and we were not suppose to have our order taken on the side we pulled into. We were unaware and asked if she wanted us to come around to the other side. She gracefully declined and proceeded to take our order! She was so helpful and friendly, smiled the entire time despite how hot it was outside. I wish I knew her name to thank her once again properly in this review!! It took a while for the order, but they were busy, so we understood, and her customer service made the experience even better!! Thanks again so much, and keep up the good work you all!!

I use the app often because I appreciate the half of slushies. But I also do it so I can grab my lunch and go and not wait too long since I work by myself and can’t leave it closed or unattended too long. I always wait 15 minutes after ordering or until the app says it’s ready before leaving. Whenever I check in tho it’s in the kitchen and I have to wait as tho I ordered at the speaker. I haven’t been to a different location as of recently so I don’t have comparison on speed but I’m fairly confident I shouldn’t have to wait an additional 10 minutes upon arrival to get food I ordered 20 minutes prior

Customer service was excellent, the young lady that took my order was very polite, she apologized several times for the long wait and she even had a beautiful smile on her face and kept her composure in a very stressful situation. Because of her attitude I waited. It was unfair to her and the other employee that was there. I pray working conditions have gotten better; my granddaughters food was cold when we finally received it.

Placed order ahead of time in the app and even though they cleared the order when we got there we still had to wait about 15 minutes for our order. The order was wrong when we got it and Keyana was rude when we brought it to her attention. She brought the wrong slushie out twice and got an attitude when we tried to show her the correct order on our receipt.

They make drive through orders a priority, I guess. We seen at least seven cars order at the drive thru after arriving at the park and order kiosk. We pressed the order button and they canceled our order. After some time people were being refused service and many were just driving off... And obviously nothing ever changes, so don't waist your time calling or anything else. Just go elsewhere. In some cities, they burn places like this to ground. Seems fitting for the Fairfield location.

Couldn’t order. The drive through was closed and the speakers were blown so we couldn’t understand the people trying to help us. I’m sure the food is good but get your stuff fixed. We had to go somewhere else after trying to get food for 40 minutes. No fault to the employees. Management fix the store!