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Google Reviews
368
Google reviews
This location needs better management. The food is generally quite tasty, and the counter/drive thru employees are pleasant and efficient as they can be. Unfortunately the store often runs out of necessary supplies such as certain food items and money with which to make change. Additionally they are often understaffed, which results in waits that aren't acceptable in a "fast" food restaurant. If you're not in a hurry they're worth going to, but if time is a consideration I'd recommend you eat elsewhere
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Out of Mac and cheese before noon, if they had any today at all. Didn’t get a spoon, fork or napkins with my mashed potatoes. Ordered at the menu of the drive thru and when I got to the window, I had to reorder my whole order because the employee ringing me up had no idea what I ordered (wasn’t the same person who took the order). Also having to sit out front to wait for 2 chicken tenders to be made is pretty ridiculous when coming to a KFC. I understand they may be short staffed but cmon people.
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Who ever heard of a chicken place that has no (or very limited) chicken? Yep. That pretty much sums it up. They only had chicken legs, and were also out of the drink flavors we wanted. This was at 7pm on a weekend. It wasn't "we're making more, if you'd like to wait" it was straight "we're out of everything except legs. "
Not the first time this has happened at this KFC either. So we went to a second KFC in Citrus Heights. They were out of virtually everything; chicken and sides. We tried a third KFC (I had a craving, okay?) in Roseville. They said they were low on things, but they had everything on the menu. I asked what the problem was with all the stores being low/out of inventory. I was told there was a problem with their supplier. Well, I could believe that if this were the first time this had happened. Also, I noticed Popeye's and El Pollo Loco don't have issues with running out of chicken.
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This is the worst KFC I have ever been to. Every single time there have been mistakes. Im my most recent experience they forgot my fries, no forks, no napkins, no corn in famous bowl, no cookie, and the chicken was overdone in famous bowl. Never coming here again.
Google
Had to go through drive though because lobby still closed due to covid...although the State reopened June 15th 🙄 Ordered two meals and ask for two additional large ice waters (over 100 deg). Could hear the cashier "sigh" through the microphone. Waited for order and drove off. Should have inspected first. Did not give any straws or dipping sauce. Pretty lacadazy service....
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Google
I had a chicken sandwich and it was dried out and tough like it had been cooked and reheated!! I will not order here again!
Also the french fry's were really salty and dried like they too had been cooked then cooled then reheated!
Gross!
Google
I went to this location twice and you can tell they don’t care about the quality of service or food they provide. The fries… omg! The worst. Fried too hard, and none of the fries were full size…they were all broken, like they were from the bottom of the bag. And then she didn’t give me ketchup or napkins. Why wouldn’t you give napkins and ketchup to someone who ordered FRIES! I wouldn’t even give them to a homeless person.
Service is wack and the food is trash!
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Google
Completely understaffed and clerks overwhelmed. Took 45 min to get chicken tenders and biscuits. Twice when I inquired, nobody could find my order. Food was good when we finally got it.
Google
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