Chipotle Mexican Grill

I ordered on Halloween special (Sunday). One of the order is default chicken bowl, food portion was very less and chicken might be only a ounce , lot of tomato chunks not salsa , tasteless (no salt in the chicken pieces), another order is customized burrito bowl(kid ate this and not sure how the actual taste was but portion was good in this) . Third order is chicken quesadilla(digital only) , portion size was good, along with we got corns , green chilli salsa , white rice as sides. Quesadilla tasted ok but chewy though. Order was for takeout around 7.50pm and ordered at 6.45 on mobile app. Went to store at 8 pm and waited to get my order, received at 9?!!!. Surely the day is bad , understaffed ??. Hope they get back on track and will try on another day to re review it. This is not my first visit and have not had any Bad experience before. wanted this business to stay and will visit again to correct my review.

Very poor service..online orders are completely wrong everytime..ordered guacamole with my quesadilla and ends up without it everytime. Even rice beans and salsa with a regular quesadilla were missing. The quantity has reduced considerably. And rice was undercooked. Would not recommend this Chipotle to anyone

Today I ordered a large dinner order for my staff for dinner, as they have worked extremely hard at our company, only to be disappointed with my experience. I order burritos and bowls none of them was labeled. After requesting for the items to be labeled the employee decided to inform me that “ we never label meals”. Which isn’t true because I’ve ordered here before, you might have to check your bag because they forget everything, but labeling my meals was never a problem. In addition there was food residue on everything. I labeled and whipped off everything myself, with a marker an employee provided. When I arrived the employees were still preparing my order, they could have labeled everything after I requested it. But I guess that would have been to hard to do. I have several employees with food allergies which is why I didn’t go the catering route. Which is why labeling my order and cleaning food residue off was extremely important.

Placed an order for pickup at 3:40p. Arrived at pickup time, but waited until 3:57p with no sign of my order. I finally asked an employee if there was a problem and was told that they had been behind all day, and my order was next up. By the time I actually got my order, it was 4:07p. The employee who handed it to me apologized for being out of chips, which I thought was strange at the time, because I hadn't ordered any chips. I took my order home to eat it, only to take one bite and find it stuffed full of salsa and other spicy items that I hadn't ordered. The sticker on the bag matched my order receipt, so I have no idea where these came from. In the end, I'm out $10 and no lunch. Very disappointing.