Wendy's

I think Wendy's is my go-to big chain fast food burger joint. There's always something new to try (I only go a few times a year), the ingredients all seem real, the meat has good flavor. The new strawberry Frosty is surprisingly good and the breakfast baconator is the best fast food breakfast sandwich on the market. This particular Wendy's was very clean, quick, and employees were friendly.

I will never order from here again. I ordered through the Wendy’s mobile app this evening and had it delivered. However the driver calls me and tells me that they don’t have the chicken sandwich or frostys so I call the driver and speak to the manager. The manager tells me that I have to go through door dash to get a refund. I tried explaining to him that I did not order through doordash that I ordered through the Wendy’s mobile app. He then said he can’t switch any sandwich’s out which is crazy considering I ordered the 5.00 biggie bag and makes no sense as why you can’t switch a biggie bag sandwich for the the same thing. I asked for corporate number and he refused to give it to me. I want my refund as the food I got was not edible. How am I to get a refund on my food from ordering through the mobile app when the manager is rude and won’t even give me the corporate number. We were missing a whole meal plus two drinks. Our sauces and my 2 year old won’t even eat the food because the burgers are burnt and the fries are literally mush.

WENDYS ST JOSEPH AVE IN EVANSVILLE INDIANA Although the food is good here, we have encountered the debit card machine down once and the frosty machine shut down hours before closing all the time. One visit they had no chili at 5PM. All of this in less than a month!! After a call to corporate we never received a courtesy call from the manager of this location. This location is managed poorly in our opinion.

Zero if possible. Ordered through the app, got charged twice. Asked for a refund for the doubled charge, they said they couldn't since it was an ASAP breakfast order. Then when I showed them I got charged on my bank app and then they refused me service...kept the money $16 for no breakfast...On another note. Other workers are completely incompetent and can't make a cheeseburger correctly. No wonder this location is about to close.

I couldn't even get them to acknowledge my existence at the drive thru speaker. I don't care how busy you are, you can at least say hello and ask the customer to please wait. I waited 5 minutes at the speaker, said "HELLO?" and not a single word in reply. They were open and present in the building, but won't bother responding to their customers. I will spend my money elsewhere then.

I’ve been to this wendys about 7 times in the last few months and every single time they say they’re out of chili. No matter what time of day or day of the week. They’ve also told me several times that they’re out of every drink except about 2, burgers, etc. I understand sometimes being low on food but when this has happened every time I’ve been there and it’s aggravating. If going to wendys, don’t go to this location