Arby's

I've never been an Arby's shopper. I've really discovered you over the past few months and have found that your food is excellent and your service outstanding. I visited the Evanston restaurant on Thursday, Jun 23rd at about 9pm. The shift manager, could not have been more pleasant and professional. I had the two for $6 menu with chicken sandwich and a beef sandwich. Both were hot and tasty. Its becoming my new favorite fast food restaurant in town now! Thank you. Truly a great experience.5/5

Food is decent. I have recently been ordering the new burger. It is pretty tasty. I down-graded my rating though because the last 3 times I have visited the burger has been cold. We have also had issues with the order takers having issues with custom request on the burger ingredients. I asked for the burger to not have tomatoes and to add extra pickles and onions. When my food arrived it had tomatoes and not heavy on the requested items. When I reviewed the receipt my request were not added to the ticket. It's pretty sad that the front end employee was either too lazy or stupid to correctly input the order. We will now be checking and scrutinizing our orders. Accurate order input and ommitions has also been an issue with the drive-thru. Hopefully they can get it together.

To update my review- the food is getting a little better and the cistoner service is a little better too. When we went here the other day we spent 30$ between 2 of us and they stacked it into one bag, and my husband went to get out of the car at home and the bottom of the bag fell out and all the food was all over his lap! I was able to call the manager and she did replace my food that was in the bag only. So the soad my husband crunched while trying to catch the bag was a loss but oh well. The second bag almost did the same thing!! I found the issue to be the french dip meat had been slopped onto the sandwich and was put into the bottom of the bag and then tge moisture ruined the bottom of the bag. But I was very happy they replaced it