Shane's Rib Shack

Showed up right after opening to eat today. Ordered two meals and Buffalo loaded fries. Food looked delicious but it was COLD. The only thing that was hot was the peach cobbler. The peach cobbler was amazing l. However, cold fries and cold chicken were more than disappointing. It also took 40 minutes to get out food when we were told 15-20 minutes. Definitely don't come here if you're in a hurry. Oh and we wouldn't have minded the wait had the food come out warm. Pretty sure it had been setting for a while before being brought to our table.

Worst Memorial Day experience ever. I recently had Shane's catered to the office for our Physician and staff. I thought it would be nice to treat the kids to BBQ for the holiday. I ordered Curbside Pickup. Although I arrived early I went ahead and informed them that I was there. I was told they'd bring it out when its ready. I waited 40 minutes. Watched someone pull up and leave with a super huge order in less than 5 minutes. So I go inside to ask about my order. A young lady goes to the back and ask about my order, a young man rudely yells "Of course I dont have an order for her, why would I?". As if I wasn't supposed to be served. Which was very rude, almost felt racist... They tell me that they are out of one of the items and won't be able to fill the order. They didn't offer any alternatives so I ask for a manager. Find out she was standing here for the whole interaction but just had not spoken up. They offer a refund, but refuse to make any food at all. They basically acted as if they saw me in the parking lot and determined that i didn't deserve to be served at their establishment. They probably would have cleaned and closed the whole store, then left me waiting in the parking lot... I spoke with Mark by phone who says he was a general manager. His only solution was a refund. He didn't seem to care and kept coldly asking "what do you want me to do?" And acted as if he didn't care... Afterwards the employee told me that Mark is also the owner. Instead of calling me, or informing when I called... they chose to let me sit in their parking lot over 40 minutes while other restaurants close, knowing they didn't plan to serve me.

extremely disappointed in the food, ordered the buffalo fries and they came out cold/cheese wasnt even melted. who eats cheese fries with unmelted cheese ?? like what the heck ! my pork plate came out cold, poor service/horrible food. its not as good as it used to be. will never come back/recommend someone to eat there.