Dunkin'

I am leaving this review more so for management to be aware of this situation that I encountered. On August 28, 2023, 8:44pm, I submitted an order through the Dunkin app for a $15 order of donuts and munchkins. I was at the store at 8:50pm. Even though the store claimed to close at 9pm, when I got to the drive thru speaker, the store was already closed. I drove up to the window and waited until the staff could not knowingly ignore me anymore. Finally acknowledged, they said that they were already closed and had thrown away all the donuts and I would need to cancel my order. Now Dunkin Donuts did handle my return via the app really easily. And the staff, once they talked to me, were very nice. And when I go up there on any other occasion the staff is really nice. It's this time being that the point of the matter is when you say you close at 9pm, then you're open till 9pm. Or if it is normal procedure to close the store 15 minutes before disclosed closing times then I only ask that when submitting online/app orders, that the cutoff time is correlated that way people and myself do not have any experiences like that.

I started coming here when they had their soft open (before the Grand Opening) and have been going pretty much every day since. It's a caffeine addiction, sure, but the staff is very nice. I regret that I don't know their names, but there's a girl on the morning crew who is very nice, and a girl on the evening crew who used to work at the Burger King next door who is also very nice.