The Scoop

3rd visit here. First visit last year probably would have earned 4 stars, but some things seem to have gone down. Visit 2 my order was messed up, no big deal, mistakes happen and they credited me for the mistake. What got me was the lack of good customer service, but again, could have just been an off night. Tonight was the mail in the coffin, unfortunately. The ice cream is decent, nothing special, but the customer service is seriously lacking. High school kids with zero personality or any clue how to speak to the general public. That’s not even the worst of it. The sanitation is awful. I’ve worked for a restaurant for 14 years now so I’m hyper aware of these things (thankfully.) one kid kept running his hand through his long hair, next to the ice cream, then did not wash it. The other kid had gloves on, but he was scooping and cashing people out with the same gloves. I saw him serve 4 families and cash them out all with the same gloves on. Looking behind counter there were overflowing trash cans and the counters were filthy. It looks like some (re?)training might be necessary and some higher food safety standard be implemented. Also, super overpriced. It’s Giffords ice cream. I can get a tub of that at the grocery store for $4 without the side of teenager hair and attitude.