Burger King

Yesterday, my husband and I stopped by Burger King on Johnson. We rarely eat at this restaurant, however the breakfast croissant sandwiches are one of my favorites. We arrived slightly before 6 am, (5:47) and googled the hours of operations. They open at six am. We decided to kill a little time and wait. And we wait. And we waited til 6:30 and they never opened the doors. We seen two employees in the building. Money was put in the draws too, but still the door did not get unlocked. Needless to say, we left. I felt upset, angry and of course still hungry. If you do not open at 6 am, please update your hours on line. I'll be happy to suggest an edit for you if you let me know the correct operating hours.

They give me my entire order cold!! I Had to drive back to return the food & get my money back but they were closed when I got there & I had to bang on the door to get assistance. Then the manager instructed me to go to the drive through window and give me my refund out of her own pocket cause she has already closed her cash drawer. So that's why the low star rating. It would've been only 1 but that manager was helpful.

This place is a loss cause. The workers are extremely disrespectful and don’t know how to do there job. Multiple times that I had to repeat myself and they’re responses were extremely disrespectful. Not only that I asked nicely for my food but when I asked for a straw the dude that took my order threw the straw in my vehicle. If I were the manager at that place I would have a full restart on who they hire. The foods super nasty as well and super cold. One more thing is they took forever to give my card back and were super sketchy about giving it back when I asked.

Well I like Burger King I would give it a four normally but I went there to try their new chicken sandwich to see how it compares to Popeye's chicken sandwich and there's no comparison. It was good but nothing like Popeye's chicken sandwich they're chicken sandwich is so huge and so thick it hangs off the bun on both sides! So I was disappointed in Burger King's chicken sandwich but then the next day I ordered Popeyes chicken sandwich and got my fulfillment here's a picture of Popeye's chicken sandwich!

This location - Johnson St, across from Fletcher Parkway Mall, El Cajon, CA is in a good location, very visible, as we found it easily. Drive thru is the only way to go & we were able to order easily, the cashier (a gentleman) was very personable & quick. The Drive thru window has a Plexiglass covid shield to prevent contamination. We were a little apprehensive about how "Narrow" the drive thru lane is, it turns into this very narrow alleyway-the wall on both sides are too close to sides of our vehicle. There's huge scratch marks on the walls as vehicles scrape the wall due to limited space. Got our burgers (Whoppers, fries & drinks). Burger was warm & meat Patty was dry & needed seasoning, tasted bland. Bun was so dry, easily falls apart. Fries seemed fresh, just lukewarm & a bit soggy, not hot & crunchy. I can imagine - how much of an urgency to cook & serve them, but quality needs critical attention. We like Burger King and have not had a mediocre experience until today. It would do well for Management to immediately address this major concern as Burger King is up against some strong competition all around them. I believe in their product and an immediate attention to details is in order. Another suggestion - paint the vehicle- scratched up, grafitti walls by the narrow drive thru lane, paint a red or dark horizontal line along it, it will make it easier to gauge how close your vehicle is to the wall, and, it will look better.