Braum's

Very disappointed. Order :4 piece tenders medium combo small chocolate shake made correctly/ jr cheeseburger with a Diet Coke just slapped 2 buns one piece of meat that’s it plain no that is not what I ordered/ jalapeño burger was accidentally sent to the other person who was actually suppose to have jr burger but I’m assuming the same laziness was possibly put into it and am currently awaiting a text that hopefully we switched burgers and they have what would actually be a fully made to order burger if not then that is just sad. The lady who seemed to have a card hanging by a lanyard I’m assuming would be a manager (was told name is kassie and she is new?) ignored me as I tried to tap on the window this was before I even knew my order was wrong so I was not agitated or angry was just trying to get straws that they had forgotten to give me (normally they put in bag this time they did not) luckily a blonde boy was clocking out I think but I gave one last hopeful knock and he at least looked at me gesture that I just needed a straw and he gave me my straws whilst everyone else ignored me yes finally I understand you were closing but the fry warming tray was already disassembled whilst you were making my order so I’m assuming you were already shutting down early but that’s no excuse and the same lady with the lanyard I did see touch a few of my straggling fries with her bare hand as the other guy (different boy also ignored me) had gloves on as he handled my fries she had one hand on basket hovering over the dirty not yet cleaned fry warmer using her other ungloved hand to help keep the fries Go In the container when the boy with gloved hands actually was doing fine doesn’t need three hands just one to hold basket and one to help get them in the little container cups. Overall awful experience not even a smile edit: just received word from other party so both burgers were made plain with nothing on it. I understand closing but you have to make the order right and ensure it is correct. Since you wouldn’t even look at us I’m assuming you all knew it was wrong. Update: called this morning spoke to kaitlyn very pleasant and easy to talk to she listened to my complaint didn’t make excuses and offered me the burger made correctly when I could find convenience to come back got to the store a gentleman had helped me kind of tall guy friendly got the kitchen on it was made very delicious was asked about last night by I believe she told me she was store manager when I was asking for the night manager name from the blonde gentleman who gave me my straws last night( he was doing expo as I was waiting for my remake and I believe he asked her to verify the name) because I recognized her walking around as I was getting my remake and I don’t believe in confronting the employee no need to upset the person but voiced my complaint she made excuses and was slightly argumentative not aggressive just kind of felt passive like you were kind of dismissing my complaint I said the kitchen seemed it was closing early you told me they close at 10:45 as you looked at my receipt it said 10:51 (which I believe is actually when the order is cashed out) so my order was possibly taken a little sooner like at 10:43 or44 maybe I’m incorrect here but still why are you gonna tell me well we stay open a little longer if that’s the case they rang in my order and still put nothing on them last night that’s still not right, brought up that ringing up my order and giving what they gave me was cheap because jalapeño and cheese cost extra she said “well I don’t see extra cheese on here “ that’s not what I mean I mean that’s why the that burger cost more than just a regular burger no cheese she then understood my comment like I said felt dismissed about my complaint and made me feel so anxious talking about my complaint I will not return to this braums( always been my favorite but danforth has never given me issues so I’ll just stick to there store) again food is delicious when made correctly and kaitlyn was a great listener and very kind so was the taller gentleman

Filthy! The whole store was absolutely disgusting when we walked in. The bathrooms were even worse! We decides no food we would grab a carton of ice cream instead (cause who knows how dirty the back area was where they actually cook the food!) And the cashier didn't say a word to us other than the total. Very rude.

Went there today and when I got to the park, the drink was wrong, there's wasn't any silverware to use to eat my salad. They didn't give me any cottage cheese that normally comes with the salad. So I had to eat the salad dry, unfortunately it tasted horrible and was inedible. So literally a wasted trip for lunch and wasted money! I will not go back to this location, terrible!

Fast & friendly service!! Bacon cheeseburger was on point. The fries were cooked and seasoned just right. If I had to knit pick i would say my shake was a little thin but was still great, would else could it be it's Braum's ice cream. To the states who don't have a Braum's, I am sorry your life isn't as good as it could be. 😉