Bruegger's Bagels

Worst customer service experience ever. Unfortunately, this wasn’t my first bad experience. Honestly, I didn’t want to come in today. But I slept in and I needed breakfast that wasn’t greasy like McDonald’s. Mara was completing side work and did not even acknowledge me. When she did get to me, she never even said, “I’m sorry for the wait.” Three weeks ago, I was in and a man was in front of me. Lily helped him right away. When she got to me, she said, “Hold on” and continued with side work. A male associate actually helped me. And then the next person who came up was a man. Lily dropped what she was doing to help him. When confronting Lily today on the fact that she was rude to me and Mara was rude to me; instead of apologizing, she got defensive. She claimed that I was the one being rude and mean. Even though she raised her voice to me. I’m my mother’s daughter. I don’t take this treatment lying down. I already wrote an email to corporate and I will be writing a letter directly to the president of the company. Do not go here. At least I got free bagels.