Chipotle Mexican Grill

This chipotle is hit or miss. It’s 11:01a… they are supposed to open at 10:45a but they just opened the doors. There’s no veggies. No pollo asado. Brown guac. & the chips are just hanging out above where people are seated. I understand being short staffed but when I see 7 employees just standing around it’s ridiculous.

I picked up 2 Veggie Bowls, on reaching home discovered one is full of meat and we are vegetarian so had to throw it. Tried to call restaurant multiple times but nobody picked up. Horrible experience. Update: I was able to reach Manager next day morning and he refunded my bill and apologized for the inconvenience. I am therefore upgrading my rating to 2 star in a hope they will address root cause of this mix up.

I am not sure if this franchise even cares about food quality anymore. Every single time, the rice is practically uncooked. As other reviewers had mentioned, they do not pick up the phone. When I asked to talk to a manager, they sent the youngest girl from their staff vs an actual manager. We were weekly customers but with no improvement in quality, we do not plan to eat here any more.

We have been ordering from here for the last 4 years. Since last one year we have noticed that the quantity of the food has reduced drastically. Earlier, be it walk-in or delivered, the food quantity used to be a good hearty meal. But lately (10-12 times) we have seen that they are shying away to add adequate amount of food to the bowl. With most of the choices added, the bowl is still less than half filled. Worst is the kids meal, it has literally one tablespoon of rice, beans, and chicken each. Why do you have a decent portion size box when you have to give such little food. This is not just a specific time of the day issue. You can go or get delivery anytime of the day and you will have the same result.

I've never had great luck with Chipotle. There was a period I would not eat there because of back to back experience of getting food poisoning followed by the negative media involving salmonella poisoning across the country. It's bee years since that and they've cleaned up their act, but the last few times we've visited the restaurant they have had food shortages. And of course, their menu is not so big to be missing stapes like rice, tortilla's,, or guacamole. I'm sure COVID supply chain issues are to blame, but it doesn't bode well for an already challenged brand.