El Pollo Loco

I love El Pollo Loco chicken but the service we got here need to improve. We ordered a16 piece family meal. We asked for 6 avocado sauce cups, and 6 pico cups. We decided before we left that the cups being so small that we didn't have enough pico. We asked the lady helping us for 6 more. She declined because she had given us 12 total already. (Pico,Avocado mix) the manager had to get involved and she easily gave us 6 more pico. We had a large order and the sauce cups are so small. We used to be able to take a much as we liked when it was self serve. I think a better trained employee would have made a huge difference.

Rude Employees, if you order at this location be aware the dirty disrespectful employees don't wash their hands , & be expected to have a nice cold meal -! Must be nice to work at a sad salary working job for theses people work like dogs & act like dogs ! I can over hear the employees argue about customers coming in ! Must be nice , to treat people unfairly over 15.50🤣 The manager needs to hire new people the blonde girl through the drive had a nasty attitude no wonder she works at Pollo Loco, ! the crazy employees-! Promote the business 🤪 Yall tell me torta a$$ manager to loose a few pounds because she looks like she ate the entire menu!

Worst customer service by the young mouthy lady Jacqueline at the register. The way she treated the elderly lady, when she had a complaint about her salad, was not acceptable. She had a mouth on her and made snide remarks while interacting with the lady. Then while going to the back to get more dressing for the lady she says out loud “.. You know.. the customer is not always right..” That just about almost set me off, and she had the nerve to charge the lady the ¢42. I don’t know who the manager was on duty, but they should have shut her down as soon as the interaction happened. Y’all even lost a few customers coming into the restaurant because the lady told them about the interaction.

Unfortunately we are a fan of El Pollo Loco as a whole. That alone keeps us returning. The problem is the El Pollo Loco in Duarte. We try them about once every two weeks and shame on us because literally almost every order we have ever received has had something wrong with it. Usually I can check it before I leave, but today was the worst. We used the El Pollo Loco app to order two kids meals and two adult meals. Upon receiving our food we were missing a mashed potatoes, a side of broccoli, two bags of chips, and three orders of churros. Seven items? How? How can a fast food restaurant be so inept? Is there no quality control? Seven items sounds like they’re not even trying. I noticed some responses to other complaints on here and your go to response is ‘service is one of your priorities.’ On the contrary, service seems to be missing from your training manual. Try harder El pollo Loco. You’ve mastered the El Pollo. Stop with the Loco. It’s sad because I feel I’m the crazy one for continuing to think your Duarte store will get it right.

I have to return the food because I was not satisfied in the condition that it looked in and they did not want to take it they made sure they told me that if I ever brought the food again that they wouldn't be taking it that once I take food from there I need to call them and meet and let them know what's wrong with them I can't let them know ours later I explain to them that I was too busy to be complaining at the moment that I would just drive by and exchange my meal for something else and they told me that next time I need to call right away or they wouldn't be doing it yeah right that's their job that's called customer service she was trying to be a bully